Infosys

Avaya NICE CXone Developer

Infosys
Bengaluru/Bangalore
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 2 yearsMin. 2 years

Job Description

Avaya NICE CXone Developer

Design, develop, and maintain IVR applications using Avaya and NICE CXone platforms. Create, modify, and optimize NICE CXone Studio scripts to support various customer experience workflows. Integrate IVR flows with REST APIs for real-time data retrieval and system communication. Collaborate with business teams to understand requirements and translate them into scalable IVR solutions. Troubleshoot and resolve IVR, routing, or call flow issues proactively. Work closely with cross-functional teams including Operations, QA, Telecom, and Customer Experience. Provide documentation, version control, and technical support for all IVR-related deployments. Ensure solutions adhere to best practices related to performance, security, and compliance.

Job role

Work location
Work locationBANGALORE
Department
DepartmentSoftware Engineering
Role / Category
Role / CategorySoftware Development
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 2 years

About company

Name
NameInfosys
Job posted by Infosys

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