Knowledge Management Associate

Knowledge Management Associate

As one of the world’s leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco.

Job Description

Key Responsibilities / Duties:

• Solutions Design, Automation, and Continuous Improvement:
• Identify manual, repetitive, or high-risk processes and design practical solutions that improve efficiency, effectiveness, quality, and control
• Create and maintain technology-enabled tools and resources, including automations, SharePoint sites, knowledge tools, workflows, and other digital solutions that support internal clients
• Partner with business areas to understand pain points, assess requirements, and develop creative solutions to solve operational problems and reduce manual effort
• Test, implement, and enhance solutions to ensure they are effective, user-friendly, scalable, and aligned with business needs
• Recommend and support technology-based improvements that strengthen knowledge sharing, operational consistency, risk reduction, and service quality

    Knowledge Management Strategies:

•   Supports the design, implementation, and enhancement of core KM approaches used to support critical knowledge flow within and across the business and knowledge domains
• Administers, supports, and influences the knowledge‐sharing technologies and processes
•   Consult with appropriate parties to get a clear understanding of the knowledge requirements
• Collaborate with other TKM members to conceptualize, design, develop, and implement effective and interactive tools for the integration of knowledge
• Create and coordinate testing of knowledge as required
• Act as liaison to assigned Internal business partners.  This aspect of the role is responsible for building effective and ongoing relationships so that TKM receives accurate and timely internal communication
• Collaborate with Trainers to provide content and/or act as a resource for the creation of manuals, training documentation, and content audits
• Engages in and supports KM‐related technology training and awareness activities. Communication.
• Assist with TKM communication responsibilities for all Transfer Agency departments for all policy and procedure changes, products/services updates, and relevant news
• Ensure quality, consistency, and timeliness for all outgoing communications
• Communication can be done via e-mail, formal presentations, and/or staff meetings

Project Management:

• Represent TKM in corporate/TA projects or act as lead on TKM projects
• Utilize skills such as effective team management, meeting deadlines, completing deliverables, identifying risks, completing weekly status reports, and creating supporting materials
• Ensure quality, consistency, and timeliness of deliverables by adhering to the TKM Project Management Checklist
• All other duties as assigned

 

Work Experience / Knowledge:

•  1+ years of experience in the Transfer Agency required

• US Business knowledge required

• ·Thorough knowledge of the financial markets and industry

• Excellent knowledge of all Invesco products/services

• Knowledge of Transfer Agency departments is an asset

 

Skills / Other Personal Attributes Required:

• Strong facilitation skills
• Demonstrates initiative and intellectual curiosity
• Strong written and verbal communication skills, including formal presentation delivery
• Working knowledge of Articulate 360, eGain, and Microsoft Office is an asset
• Experience in technical writing is an asset
• Strong research skills and attention to detail
• Ability to manage multiple priorities and meet deadlines
• Strong commitment to continuous learning and innovation
• Project management skills are preferred

 

Formal Education:

• Previous work experience in a training and/or database administration role, or a formal Education and/or information mapping background, preferred
• Post-secondary education required
•  Background in education preferred
• Financial Industry certification or designation an asset
•  

Competencies:

• Achieves excellence through strong execution
• Demonstrates collaboration and teamwork
• Communicates effectively and respectfully
• Promotes innovation and continuous improvement
• Thinks ahead and makes fact-based decisions

 

 Working Conditions:

• Normal office environment with little exposure to noise, dust, and temperatures 
• Typically works North American business hours, and overtime may be required 

Full Time / Part Time

Full time

Worker Type

Employee

Job Exempt (Yes / No)

No

Workplace Model

At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least three days a week, with two days working outside an Invesco office. 

Why Invesco

In Invesco, we act with integrity and do meaningful work to create impact for our stakeholders. We believe our culture is stronger when we all feel we belong, and we respect each other’s identities, lives, health, and well-being. We come together to create better solutions for our clients, our business and each other by building on different voices and perspectives. We nurture and encourage each other to ensure our meaningful growth, both personally and professionally. 

We believe in diverse, inclusive, and supportive workplace where everyone feels equally valued, and this starts at the top with our senior leaders having diversity and inclusion goals. Our global focus on diversity and inclusion has grown exponentially and we encourage connection and community through our many employee-led Business Resource Groups (BRGs).  

What’s in it for you? 

As an organization we support personal needs, diverse backgrounds and provide internal networks, as well as opportunities to get involved in the community and in the world. 

Our benefit policy includes but not limited to: 

• Competitive Compensation 
• Flexible, Hybrid Work 
• 30 days’ Annual Leave + Public Holidays 
• Life Insurance 
• Retirement Planning 
• Group Personal Accident Insurance 
• Medical Insurance for Employee and Family 
• Annual Health Check-up 
• 26 weeks Maternity Leave 
• Paternal Leave 
• Adoption Leave 
• Near site Childcare Facility 
• Employee Assistance Program 
• Study Support 
• Employee Stock Purchase Plan 
• ESG Commitments and Goals 
• Business Resource Groups 
• Career Development Programs 
• Mentoring Programs 
• Invesco Cares 
• Dress for your Day 

In Invesco, we offer development opportunities that help you thrive as a lifelong learner in a constantly evolving business environment and ensure your constant growth. Our AI enabled learning platform delivers curated content based on your role and interest. We ensure our manager and leaders also have many opportunities to advance their skills and competencies that becomes pivotal in their continuous pursuit of performance excellence. 

To know more about us 

About Invesco: https://www.invesco.com/corporate/en/home.html 

About our Culture: https://www.invesco.com/corporate/en/about-us/our-culture.html 

About our D&I policy: https://www.invesco.com/corporate/en/our-commitments/diversity-and-inclusion.html 

About our CR program: https://www.invesco.com/corporate/en/our-commitments/corporate-responsibility.html 

Apply for the role @ Invesco Careers: https://careers.invesco.com/india/