SW/App/Cloud Tech Support Analyst

SW/App/Cloud Tech Support Analyst

Skill required: Tech for Operations - ServiceNow Tools Administration
Designation: SW/App/Cloud Tech Support Analyst
Qualifications:BE/Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions. The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions.,Tech for Operations involves using technology to improve and streamline business operations. This role includes implementing software solutions, automating processes, and managing IT systems that support operational activities. It also involves analyzing data to optimize performance and ensure efficiency. The goal is to enhance productivity and operational effectiveness through the effective use of technology. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent Automation A portfolio of robust cloud-based products that automate and manage IT service relationships across the enterprise.
What are we looking for? •Incident Management •Ability to establish strong client relationship •Written and verbal communication •Strong analytical skills Application Administration/Management •MySQL • Defines the scope and strategic objectives of the business system. Establishes objectives and plans for the ongoing support, maintenance and enhancement of the application. • Maintenance, administration and version standardization of application • Experience with application support • Customized Service levels • Platform Upgrades • Support new application/module integration including data conversation, testing and functional compatibility through system applications. • Service Management Process development • Third Party Management/Integration with other ITSM tools & 3rd Party tools • Configuration of functionalities according to the best process & practices • Mentoring and Training the junior resources • Provide effective concise, timely, and consistent verbal and written communications to peers, customers, and management • Establish and maintain documentation regarding standards and policies surrounding administration of application • Act as internal escalation source in case team members need assistance. • Excellent Problem-solving and analytical skills. • Excellent interpersonal skills. • People leadership, management, and coaching skills
Roles and Responsibilities: •In this role you are required to do analysis and solving of lower-complexity problems • Your day to day interaction is with peers within Accenture before updating supervisors • In this role you may have limited exposure with clients and/or Accenture management • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments • The decisions you make impact your own work and may impact the work of others • You will be an individual contributor as a part of a team, with a focused scope of work • Please note that this role may require you to work in rotational shifts