Program or Project Management Representative

Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Service Operations
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Program or Project Management Representative, a typical day involves overseeing the delivery of business and technology outcomes for assigned programs, projects, or contracted services. This role requires actively utilizing established tools, methodologies, and processes to ensure that service level agreements are effectively delivered, monitored, and controlled. The position demands continuous coordination with various stakeholders to maintain alignment with project goals and timelines, while adapting to evolving requirements and challenges throughout the project lifecycle.

Roles & Responsibilities:
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Assist in tracking project progress and reporting status updates to relevant stakeholders.
- Collaborate with cross-functional teams to ensure smooth execution of project deliverables.
- Contribute to identifying potential risks and suggesting mitigation strategies.
- Support documentation and communication efforts to maintain transparency within the project.
- Engage in continuous learning to enhance understanding of project management practices.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Service Operations.
- Familiarity with project management tools and techniques to support service delivery.
- Ability to coordinate and communicate effectively with diverse teams and stakeholders.
- Understanding of service level agreements and their impact on project outcomes.
- Capability to monitor and control project activities to meet defined objectives.

Additional Information:
- The candidate should have minimum 0-2 years of experience in Service Operations.
- This position is based at our Gurugram office.
- A 15 years full time education is required.