Group General Manager - Customer Success

Group General Manager - Customer Success

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description: 

Position Summary:

Sells or renews the company’s products and/or services via telephone or electronic means to assigned territory, industry, or accounts. May generate prospective customers through cold calling and may qualify and follow up with sales leads. Focus on lead qualification and lead prospecting. Sales can be made through multichannel, inbound and/or outbound sales activities. Have technical knowledge of products, systems and services. May be responsible for large, diverse, complex territories and/or products. May overlay to the field sales force, typically supporting the initiatives of the field sales organization and carrying an individual or team quota that is shared with the field. Keeps up-to-date knowledge of the industry, as well as the competitive posture of the company, and prepares activity and forecast reports as requested. Has thorough knowledge of company products, systems and services. May direct customers to website or other company resources for information. May act as sole sales representative for assigned territory, industry, accounts, and/or products. May establish and maintain relationships with channel partners. Represents the company to the customer and the customer to the company in all sales-oriented activities. Focuses on acquiring new customers and retaining and growing an existing installed base of customers. Minimal business travel or work outside office required. Support back end activities such as order processing, quotation generation, delivery follow up etc.


What you bring to the role:

Manages experienced professionals who exercise latitude and independence in assignments. Provides direction to associates according to established policies and management guidance. Sets goals and objectives for team members for achievement of operational results. Policy practices and procedures implementation for short-term results. Problems faced may be difficult to moderately complex. Influences others outside of own job area. Decisions have immediate impact to work group's/department's delivery of short-term results.

Manages a staff of professional and support associates. Makes day-to-day decisions for group/department. Adapts departmental plans and priorities to address resource and operational challenges. Assignments are defined in terms of activities, objectives and defined processes. Exercises judgment and interpretation to help define procedures and policies to determine appropriate action.

Objectives for assigned area defined by upper management. Some latitude to make decisions to achieve defined goals. Manages team and may become actively involved, to meet schedules and resolve problems.

Will generally have assumed at least the Senior Professional level of experience before becoming a manager. Regularly applies expertise in day-to-day activities. May fill the role of a staff member in complex situations. Requires a four year college degree (or additional relevant experience in a related field). Minimum 5 years functional experience including a minimum of 4 years of position specific experience and 2 years of supervisory experience or 4 years of leadership experience.

*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

Experience Level

Mid Level