Network & Svcs Operation Analyst

Network & Svcs Operation Analyst

Skill required: Network Operations - Cisco Routing and Switching Operations
Designation: Network & Svcs Operation Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serve In a Network Operations job profile, the focus is on managing and maintaining an organizations network infrastructure. Responsibilities include monitoring network performance, troubleshooting issues, and ensuring network security. The goal is to ensure reliable and efficient network connectivity. This role involves working with various network technologies and tools to support daily operations. Effective network operations are essential for the smooth functioning of business activities A solution that validates the ability to install, configure, operate, and troubleshoot medium-size route and switched networks.
What are we looking for? • Incident and Change Management • Network Infrastructure • Network fundamentals • Understanding all the networking devices: Routers, switches, etc. • IP connectivity, access, addressing, and services • Network security fundamentals • Installation, Configuration, Operation, Administration, and Troubleshooting Fundamental IPv4 & IPv6 Business Networks ? Experience in Networking, Networking Topologies, Routing and Switching Protocols ? Layer 1, Layer 2 and Layer 3 Troubleshooting ? Excellent Knowledge on BGP, EIGRP, OSPF. • Experience and working knowledge on OSI Layer 1 (Physical) and 2 (Datalink) troubleshooting (WAN point to point connection) • Experience and working knowledge with IP, WAN, OSI layer, TCP/IP models, IPv4/v6 addressing, subnetting and Ethernet. • Layer 1 to Layer 3 fault isolation and troubleshooting with telco providers and onsite technicians. • Experience working with internal groups (e.g., order entry, test & turn-up, sales), and third party client/vendors and LEC s (preferred). • Familiarity with SDH, SONET, and Ethernet concepts • Basic knowledge of cabling infrastructure such as patch panels, cross-connects and fiber types. Experience working with internal groups (e.g., order entry, test & turn-up, sales), and third party client/vendors and LEC s (preferred). • Experience working with global carriers in North America, LATAM, APAC, and/or EMEA • Experience working in a multi-vendor DWDM optical environment • Good English written/verbal communication and customer engagement skills Strong focus on providing an outstanding user experience • Must be detail-oriented, with strong organizational skills • Able to work independently and also in a team environment
Roles and Responsibilities: •In this role you are required to do analysis and solving of lower-complexity problems • Your day to day interaction is with peers within Accenture before updating supervisors • In this role you may have limited exposure with clients and/or Accenture management • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments • The decisions you make impact your own work and may impact the work of others • You will be an individual contributor as a part of a team, with a focused scope of work • Please note that this role may require you to work in rotational shifts •• Provide 24/7/365 monitoring of ticket queue, phones, and IRC channel • Manage network events such as: • Fiber cuts/ Leased Wave outage - Notify dark fiber providers of outage and manage event to • resolution, verify quality of remedial work by measuring power levels etc., and provide all • stakeholders with periodic updates • Link Down, Latency, Packet Loss, Network Traffic Issues and Routing and BGP issues - Familiarity • and understanding of router show commands and how to interpret the output • Manage client s optical network, manage alarms and faults in a multi-vendor environment, and • Tracking of all work in ticketing system network interconnects with internal and external network • operators • Track and maintain a repository of RFOs and vendor improvements/actions and be able to represent • client during external calls with 3rd party providers • Manage troubleshooting, confirming fix and restoring traffic from network incidents reported by • internal teams and third-party teams, engaging field resources and inventory teams as necessary. • Track, coordinate and manage hardware recalls / minor card or part replacement, RMA part delivery, • initiate production change requests and work with onsite techs for faulty card/part replacement • Read/Parse vendor notifications and translate to Client’s Production Change Request (PCR s) • Look up affected circuits to include them in change request • Escalate any emergency change requests for immediate review and scheduling • Navigate ambiguity with unclear notifications from vendors - escalating as necessary or referring notification to other internal client teams • Work with vendors when scheduling issues are encountered to determine more appropriate times • Accurately record all metadata related to tickets. Including, but not limited to, Metros affected, Dark • Fiber/Leased wave ID, Next action time/dates, Issue type and close code, outage resolution time, etc