Senior Analyst - Capability Hubs Operations and Service Management
Kpmg India Services Llp
Work from Office
Full Time
Min. 3 yearsJob Description
Senior Analyst
The Capability Hubs (CH) team at KPMG Global Services (KGS) helps KPMG firms navigate the complexities of their business by understanding their needs and delivering tailor-made, industry-focused solutions. Led by an experienced leadership team across two locations in India - Gurugram and Bengaluru - CH provides support in winning business, client delivery and eminence building. From 185 colleagues in 2011 to 1,500+ in 2023, each of our cross-functional hubs comprises seasoned professionals with the deep domain expertise to help deliver value and achieve business outcomes through process efficiency and seamless delivery.
•Collaborate with the GBS customer success team to define and enhance service management practices across delivery centers.•Develop and maintain dashboards, trackers, and presentation materials for various governance forums and leadership reviews.•Identify opportunities to automate manual processes using AI / tools•Use enterprise‑approved AI tools for data prep, insight generation, and content drafting; uphold responsible AI and data privacy.•Monitor and report on projects and ongoing initiatives to ensure alignment with customer success team's goals.•Support periodic updates and maintenance of the service catalogue, relationship matrix, and QBR/overview presentations.•Work closely with Finance and Operations teams to streamline reporting, eliminate redundancies, and increase the efficiency of recurring tasks.•Manage support for GBS governance meetings, including preparing presentation materials and coordinating meetings.•Assist with ad hoc requests for the Central team as needed.•Gain a deep understanding of key metrics and the business structure/taxonomy within the GBS operating model.•Create and maintain Standard Operating Procedures (SOPs) for operational activities.Educational qualifications
•Qualifications: Graduate or postgraduate in Finance/Operations (preferable) or any disciplineWork experience
•Must have 3-5 years of relevant experience in a similar role, preferably with a Big 4 firmExperience Level
Senior LevelJob role
Job requirements
About company
Similar jobs you can apply for
Telecalling / BPO / TelesalesCustomer Support Executive
Aspirant H R SolutionsWork from OfficeFull TimeMin. 6 months
Good (Intermediate / Advanced) English
Technical Support Executive
Lavasya ConsultancyWork from OfficeFull Time
Night ShiftFreshers onlyGood (Intermediate / Advanced) EnglishAssociate
Rajhans CinemasWork from OfficeFull TimeNight ShiftFreshers onlyBasic English
Customer Support Executive
Badho TechnologiesWork from OfficeFull TimeAny experienceGood (Intermediate / Advanced) EnglishCustomer Support Manager
Detailing BullWork from OfficeFull TimeMin. 1 yearGood (Intermediate / Advanced) English
Technical Support Executive
K. S. D. Placement ConsultancyWork from OfficeFull TimeMin. 6 monthsGood (Intermediate / Advanced) EnglishYou can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed the required education and people who have 3 to 5 years are eligible to apply for this job. You can apply for more jobs in Gurgaon/Gurugram to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Gurgaon/Gurugram at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is . For more details, download apna app and find Full Time jobs in Gurgaon/Gurugram . Through apna, you can find jobs in 64 cities across India. Join NOW!