IT Service Delivery Lead

IT Service Delivery Lead

Company Description

Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. Arista is a well-established and profitable company with over $9 billion in revenue. Arista’s award-winning platforms, ranging in Ethernet speeds up to 800G bits per second, redefine scalability, agility, and resilience.  Arista is a founding member of the Ultra Ethernet consortium. We have shipped over 20 million cloud networking ports worldwide with CloudVision and EOS, an advanced network operating system. Arista is committed to open standards, and its products are available worldwide directly and through partners.

At Arista, we value the diversity of thought and perspectives each employee brings. We believe fostering an inclusive environment where individuals from various backgrounds and experiences feel welcome is essential for driving creativity and innovation.

Our commitment to excellence has earned us several prestigious awards, such as the Great Place to Work Survey for Best Engineering Team and Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest quality and performance standards in everything we do.

Job Description

Who You’ll Work With

You will work with software development engineers, systems integrators, business executives, product owners, and cross-functional project teams to analyze business requirements, map functional workflows, and ensure high-quality technical solutions. You will also act as the primary bridge between technical delivery teams and business stakeholders to ensure total alignment with corporate goals.

The role will provide opportunities to create real impact in optimizing core business application platforms, shaping data flow architectures, and driving agile delivery across a rapidly growing, interconnected enterprise ecosystem.

What You’ll Do

We are seeking a highly organized, proactive, and self-motivated IT Service Delivery Lead to drive our business applications landscape. In this role, you will champion delivery by blending the strategic oversight of a Lead Project Manager with the analytical depth of a Business Analyst. You will oversee multi-system integrations, optimize core platforms, and ensure high-quality technical solutions that align with business goals.

Key Responsibilities

• Project Leadership: Lead complex IT business application projects from inception through deployment using Agile methodologies.
• System Integration: Oversee data flow and structural architecture across multiple interconnected enterprise systems.
• Business Analysis: Gather technical requirements, map functional workflows, and translate business needs into technical specifications.
• Sprint Management: Maintain product backlogs, plan sprints, and run daily standups within Jira.
• Stakeholder Communication: Act as the primary bridge between technical teams and business executives to ensure alignment.

Qualifications

• Experience: 10+ years of professional experience in Lead Project Manager, Business Analyst, Functional, or Consultant roles.
• ERP Expertise: Deep, hands-on administrative or implementation experience with NetSuite is strictly required.
• Methodology: Proven mastery of Agile frameworks and expert-level proficiency utilizing Jira for project tracking.
• Technical Breadth: Demonstrated success managing multi-system integration environments and cross-platform data flows.
• Soft Skills: Exceptional English communication skills, a proactive mindset, and top-tier organizational abilities.

Preferred Qualifications

• NetSuite CRM: Direct experience configuring or managing NetSuite’s CRM application modules.
• Salesforce: Practical knowledge or administration experience with the Salesforce CRM ecosystem.

Additional Information

Arista stands out as an engineering-centric company. Our leadership, including founders and engineering managers, are all engineers who understand sound software engineering principles and the importance of doing things right.

We hire globally into our diverse team. At Arista, engineers have complete ownership of their projects. Our management structure is flat and streamlined, and software engineering is led by those who understand it best. We prioritize the development and utilization of test automation tools.

Our engineers have access to every part of the company, providing opportunities to work across various domains. Arista is headquartered in Santa Clara, California, with development offices in Australia, Canada, India, Ireland, and the US. We consider all our R&D centers equal in stature.

Join us to shape the future of networking and be part of a culture that values invention, quality, respect, and fun.

Experience Level

Senior Level