NDR & Dispatch Executive

NDR & Dispatch Executive (Delhivery Portal Experience Required

About the Role

We are looking for an experienced NDR & Dispatch Executive who has hands-on experience with the Delhivery Portal and can efficiently manage daily logistics operations. The ideal candidate should be capable of improving COD delivery performance, reducing RTO, and ensuring timely parcel deliveries.

• Key ResponsibilitiesManage daily NDR (Non-Delivery Report) cases on the Delhivery Portal.
• Coordinate with customers and courier teams to resolve delivery issues.
• Ensure maximum COD parcel deliveries with minimum RTO.
• Monitor shipment tracking and delivery performance.
• Handle shipment dispatch and manifest operations.
• Follow up with Delhivery teams for delayed or stuck shipments.
• Coordinate for re-attempts, address corrections, and delivery escalations.
• Prepare daily reports for Dispatch, Delivered, NDR, RTO, and Pending Shipments.
• Maintain high delivery success rates through proactive follow-ups.
• Resolve logistics issues quickly and professionally.
• Required SkillsHands-on experience with the Delhivery Portal.
• Strong knowledge of NDR handling and Dispatch Management.
• Understanding of COD logistics and RTO reduction strategies.
• Good communication and coordination skills.
• Strong analytical and problem-solving abilities.
• Knowledge of Excel/Google Sheets for reporting.
• Preferred CandidateExperience in an eCommerce or logistics company.
• Proven track record of improving COD delivery performance.
• Ability to work under pressure and meet daily operational targets.
• Why Join Us?Fast-growing company with career growth opportunities.
• Friendly and professional work environment.
• Performance-based incentives.
• Opportunity to take ownership of logistics operations.

Apply Now and become a key part of our logistics operations team.