Associate General Manager

Associate General Manager

Responsibilities

Customer Relationship Lead

Contract and LC Management

• Review and validate contracts prepared outside IRM for compliance and accuracy.
• Approve purchase contracts for all transactions.
• Lead customer negotiations during contract finalization to ensure mutually agreeable terms.
• Review and negotiate LC-related documents and payments.
• Monitor and ensure timely LC payments.

Collections and Payments

• Oversee the collection of cargo value from credit customers according to contractual terms.
• Manage the collection of plot rent and interest charges as per agreements.
• Handle the collection of quality-related premiums and penalty payments.

Compliance and Financial Reporting

• Ensure monthly TCS returns are submitted for tax compliance.
• Monitor adherence to standard contracts and manage deviations or exceptions.
• Maintain and reconcile customer accounts for financial transparency.
• Oversee accounting tasks such as ledger clearing, provisions, LC clearing, book hygiene, cargo ageing, inventory control, short closures, DO re-validations, and port book reconciliation.
• Track MIS reports and other relevant reports for decision-making and reporting.

Commercial Operations, Shipment Execution, and Third-Party Coordination

• Ensure prompt delivery of invoices and debit notes to customers.
• Address customer grievances, inquiries, escalations, and requests with a focus on satisfaction.
• Process customer refunds in line with contractual agreements.
• Facilitate timely contract signing, payment collection, and document sharing for shipments.
• Oversee vessel discharge and customs clearance for smooth operations.
• Collaborate with third parties for contract signing, payment collection, laytime settlement, and contract closures.
• Manage third-party transportation-related billing and refunds, ensuring accuracy and compliance.

Digitisation and Automation

• Lead and execute digitization strategies to enhance operational efficiency.
• Innovate and implement automation solutions aligned with organizational goals and strategy.

People and Team Engagement

• Lead, inspire, and mentor the team to promote a high-performance culture.
• Drive employee engagement to maintain a positive workplace culture.
• Create an environment that supports high employee retention, satisfaction, and professional development.
• Supervise and support the team in achieving operational goals.
• Identify and develop successors for leadership continuity and growth.
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Key Stakeholders Internal:

• Marketing
• Operations
• Finance and accounting
• Legal
• Logistics
• Customs
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Key Stakeholders External:

• ·Customers
• Suppliers/ Vendors
• External Agencies (Government, Banking, Agents, etc.)
• Third party service providers

Qualifications

Education Qualification:

Post-Graduation

Work Experience (Range of years):

12+ Years of experience