Application Tech Support Practitioner

Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Enterprise Network Operations
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our world-class systems operate seamlessly. You will utilize your exceptional communication skills to provide clarity and support, while also leveraging your deep product knowledge to design effective resolutions for client challenges. Your commitment to quality will be evident as you work diligently to maintain high standards in service delivery and client satisfaction.

Key Responsibilities
-Provide L2 Network Support and troubleshooting
-Deliver the result by adhered to the defined processes like ISO 20000, ISO27001, BS25999
-Flexibility towards working on shifts.
-Good understand of the Network Architecture of the Organization and ability to deliver results as per the timelines.
-Front End Internal, External, and client audits and work towards the closure of the findings.

Technical Experience
Mandatory
- Strong technical expertise in configuring and troubleshooting any of the firewalls, with a preference for Fortigate or Palo Alto.
- Strong technical knowledge on configuring and troubleshooting Switching and Routing

Additional Skills
-Knowledge on Cloud Technology
-Knowledge on Scripting
-Knowledge on Wireless Technology
-SSL VPN Configuration and Troubleshooting

Professional Attributes
-Excellent verbal and written communication skills.
-Customer handling skills and good interpersonal skills
-Ability to take complete ownership of the tasks
-High level of initiative and innovative ideas
-Positive Attitude towards work
-Ability to work as Team
-Work independently with minimal assistance

Additional Information
-Certification on Cloud Technology
-Any degree 15 years of Full-time education