Senior Product Manager - Customer Service Technology
JP Morgan Services India Pvt Ltd
Work from Office
Full Time
Min. 5 yearsJob Description
Product Manager - Vice President
Our team is at the heart of building and improving tooling that supports all aspects of Chase offering including new market expansion. We are looking for solution-oriented, commercially minded, customer-focused product managers, used to working in an agile environment who want to be a part of building exceptional user experience within a diverse and inclusive team.
As a Product Manager - Vice President at JPMorganChase within the International Consumer Bank, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
You will lead the development, testing, implementation and maintenance of CRM platform to enable delivery of industry-leading customer service experience.
Job responsibilities
Define the roadmap and objectives for our customer service operations technology platform
Take responsibility for the successful delivery of the product, ensuring that it meets the acceptance criteria of your stakeholders
Partner with the Tech Lead to ensure alignment and feasibility of product, technical vision, and requirements
Create testing and implementation plans
Ensure the product meets all legal, regulatory, risk, and control requirements
Be hands-on, detail-oriented, and outcome-focused as well as a strong team player
Required qualifications, capabilities and skills
Demonstrate expertise in delivering and scaling customer service operation technology products
Have experience in a complex software environment with Agile/Scrum development
Show strong experience with planning, prioritizing, and maintaining product backlogs
Demonstrate strong experience assessing value, developing cases, and prioritizing stories, epics, and themes to ensure work focuses on those with maximum value and is aligned with product strategy
Possess expert-level knowledge in Agile principles, processes, and best practices
Exhibit strong experience with hypothesis-driven development, product experimentation, and product analytics
Communicate strongly and feel comfortable explaining design, architecture, and roadmap to a wide range of audiences from both technology and business backgrounds
Preferred qualifications, capabilities and skills
Good understanding of process mapping
Experience with Customer Relationship Management and Operations or Customer Service
Knowledge of Salesforce out of the box functionality and tools
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Experience Level
Executive LevelJob role
Job requirements
About company
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