Business Support Specialist - Governance Analyst

Business Support Specialist - Governance Analyst

Location: IN - Bangalore 24/7 | Job-ID: 218891 | Contract type: Standard | Business Unit: Business Operations & Administration

Life on the Team

The Governance Analyst plays a key role in establishing and operating effective governance and performance management across GIS. This role ensures that governance frameworks, decision-making structures, and performance reporting are clear, consistent, and aligned to strategic objectives. It combines governance coordination with performance insight, providing leadership with accurate, structured, and actionable visibility of delivery, risk, and performance. You will support the ongoing evolution of frameworks, helping to embed data-driven governance and continuous improvement across GIS.

What You'll Do

Governance Framework & Operations

• Support the design and continuous improvement of governance frameworks, forums, and decision-making structures
• Maintain governance artefacts (e.g. policies, standards, Terms of Reference, RACI, action logs)
• Coordinate governance cycles, including meeting packs, approvals, decisions, and action tracking
• Ensure governance processes are consistently applied and aligned across GIS

Performance Management & Reporting

• Produce clear, timely reporting for leadership and governance forums
• Define and maintain KPI frameworks, reporting standards, and balanced scorecards
• Support development of dashboards and performance outputs (e.g. Power BI, Excel)
• Ensure reporting provides meaningful insight into delivery performance, risk, and priorities

Insight & Decision Support

• Translate performance data into clear insights, trends, and recommendations
• Support governance discussions by highlighting risks, dependencies, and areas requiring attention
• Contribute to forward-looking performance analysis to support decision-making

Data Quality & Assurance

• Ensure accuracy, consistency, and completeness of performance data across reporting cycles
• Perform quality assurance across governance submissions and reporting outputs
• Work with stakeholders to improve data quality, ownership, and alignment

Continuous Improvement

• Drive standardisation, simplification, and automation of governance and reporting processes
• Contribute to the development of templates, tools, and ways of working
• Facilitate lessons learned and feedback loops to improve governance maturity

Stakeholder Engagement

• Act as a central point of contact for governance and performance reporting guidance
• Engage with stakeholders across GIS to ensure alignment of processes, data, and outputs
• Promote transparency, accountability, and data-driven decision-making

What You'll Need

Governance & Operating Models

• Strong understanding of governance frameworks, decision-making structures, and operating models
• Experience working within PMO, DMO, governance, or performance management environments

Performance Management & Reporting

• Experience defining KPIs, metrics, dashboards, and executive-level reporting
• Ability to link performance data to risks, priorities, and decisions
• Strong analytical capability with experience in data interpretation and insight generation

Technical Skills

• Advanced Excel capability
• Experience with Power BI (or similar reporting/visualisation tools)
• Confident across Microsoft Office (PowerPoint, Word, Teams, SharePoint)

Communication & Stakeholder Management

• Strong stakeholder engagement and facilitation skills
• Ability to translate complex information into clear, concise outputs for leadership
• Strong organisation skills with the ability to manage multiple governance and reporting cycles

Continuous Improvement

• Experience driving standardisation, automation, and process improvement
• Proactive approach to improving reporting quality and governance maturity

Knowledge & Key Skills

• Governance frameworks, operating models, and decision-making structures
• Governance artefacts (policies, ToRs, RACI) and forum operations (packs, logs, schedules)
• KPI frameworks, balanced scorecards, and executive reporting outputs
• Performance insight (trends, risks, recommendations) to support decision-making
• Standardised reporting, data quality, and governance assurance
• Continuous improvement (automation, maturity, lessons learned)

Critical Success Factors

• Clear, consistent governance frameworks and processes
• Trusted, accurate performance reporting and KPIs
• Strong visibility of performance, risk, and delivery for leadership
• High data quality and consistency across reporting
• Effective governance forums with clear decisions and accountability
• Ongoing standardisation, automation, and efficiency improvements
• Continuous improvement and increasing governance maturity
• Strong stakeholder engagement and alignment

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter