Application Tech Support Practitioner

Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Network Security Implementation
Good to have skills : Network Security Operations
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
In the role of an Application Tech Support Practitioner, a typical day involves serving as the primary liaison between clients and the application or system in use. This position requires a strong commitment to maintaining high-quality service standards by effectively communicating with clients and internal teams. The practitioner dedicates their efforts to ensuring the smooth operation of advanced systems, carefully identifying client issues, and crafting well-informed solutions. This role demands attentiveness to detail and a proactive approach to problem-solving, fostering a seamless experience for all stakeholders involved.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate cross-functional efforts to align technical solutions with client needs and organizational goals.
- Mentor junior team members to enhance their technical capabilities and professional growth.
- Monitor ongoing support activities to ensure timely resolution and continuous improvement.
- Facilitate knowledge sharing sessions to promote best practices within and beyond the immediate team.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Network Security Implementation.
- Good To Have Skills: Experience with Network Security Operations.
- Strong understanding of firewall configurations, intrusion detection and prevention systems, and secure network protocols.
- Ability to analyze and mitigate security vulnerabilities within complex network environments.
- Experience in designing and implementing security policies and procedures to safeguard organizational assets.
- Familiarity with incident response processes and tools to effectively manage security events.

Additional Information:
- The candidate should have minimum 5 years of experience in Network Security Implementation.
- This position is based at our HDC3B - SEZ location.
- A 15 years full time education is required.