Genesys Cloud CX Design and Architecture Engineer

Custom Software Engineer

Project Role : Custom Software Engineer
Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact.
Must have skills : Genesys Cloud CX
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Custom Software Engineer, a typical day involves leading the design, development, and configuration of software applications tailored to meet specific business needs. This role requires taking ownership of the project lifecycle, coordinating with various stakeholders, and ensuring that the solutions delivered align with organizational goals. The engineer acts as the main liaison for project-related communications, guiding the team through technical challenges and fostering collaboration to achieve successful outcomes. The position demands a proactive approach to problem-solving and continuous engagement with evolving project requirements to deliver high-quality software solutions.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Oversee the implementation of best practices and ensure adherence to project timelines and quality standards.
- Facilitate knowledge sharing and mentorship within the team to support professional growth and skill development.
- Coordinate cross-functional efforts to align technical solutions with business objectives.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Genesys Cloud CX.
- Strong experience in designing and configuring cloud-based customer experience solutions.
- Ability to troubleshoot and resolve complex technical issues within cloud environments.
- Familiarity with integration techniques and APIs related to cloud contact center platforms.
- Excellent understanding of software development lifecycle and agile methodologies.
- Capability to collaborate effectively with cross-disciplinary teams to deliver scalable software solutions.

Additional Information:
- The candidate should have minimum 7.5 years of experience in Genesys Cloud CX.
- This position is based at our Mumbai office.
- A 15 years full time education is required.