Process Associate– EDM

A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. 

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat. 

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.

Employees in this specialty should have knowledge in WorkDay HR Management System. This will be key as they execute the different key Human Resource Delivery processing activities. This knowledge coupled with their understanding of client-specific policy is essential for Human Resources Delivery specialties. Should an issue be identified, employees will need to reach out to upstream and downstream processes to resolve the issue. A good understanding of the end-to-end HRMS System and Process will allow them to navigate through these dependencies seamlessly. There may be occasions when employees will be required to perform system testing.

Your primary responsibilities include: 

·       Inputs and processes employee data in the HR System to provide accurate and timely information to a variety of HR Services

·       Working on complex transactions requiring review & eligibility checking

·       Runs reports & performs reconciliations between various reports

·       Interface with customers to resolve questions and issues regarding compensation administration/processes

·       Provides data for any internal business controls team as required

·       Ensure compliance to the client’s existing standards

·       Provides services that relies on the processed employee data to meet the demand of the Service Level Agreement (SLA)

·       Provides solutions to issues brought up by the contact centre according to policy guidelines set

·       Graduate or Post-Graduate (MBA HR is preferred) having overall of 0-6 months of experience in Employee Data Management & Issue Resolution for any International IT / ITES Company

·       Excellent communication skills in English both oral & written

·       Strong knowledge of MS Excel

·       Ability to manage multiple, diverse priorities under time pressure to meet key customer and financial deadlines

·       Ability to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans

·       Ability to think through complex issues and situations and develop robust, well thought out solutions which meet the need of the business

·       Ability to trouble-shoot and implement changes in his/her processes; ability to identify major areas of concern regarding compliance to travel policy as well as recommend measures to address identified exceptions; ability to analyse and present travel spending data in a way that will provide optimum benefits to the business

·       Effectively Works with Others - Works well with internal customers and external suppliers and can positively influence others in problem solving and work process improvements

·       Excellent Customer Service skills – ability to communicate to all people at all levels within the organization. Must have the ability to resolve difficult customer service issues

·       High degree of numeracy skills with meticulous attention to details 

·       Teamwork – the ability to work well within the team is key to this role

·       Should have excellent communication skills (oral & written) in English

·       Should have strong MS Excel & WorkDay HRMS knowledge

·       Should be from Core HR background

·       Should be open to working in rotational shifts

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.