Senior Process Analyst-Finance & Administration Delivery

A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. 

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat. 

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.   

As Senior Process Analyst – Order to Cash (O2C) in Collections, you are responsible for processing Accounts Receivable. You should be flexible to work in shifts.

Your primary responsibilities include:

·       Manage order fulfilment, Collecting and applying Cash payments

·       Identify duplicate records in the Vendor Invoice receipt, verify and process the invoice

·       accurately and in timely manner

·       Match Invoices and identify errors and resolve exceptions, prioritize invoices and reduce

·       aging of invoice

·       Ensure to be SOX compliant – e.g. documents to be posted after due Approval

·       Handle manual and automatic payment requests along with verification and payment run

·       proposal

·       Process Travel and Expense (T/E) claims and payments, duplicate payment resolution, recovery and vendor statement reconciliations

·       Handle queries through calls and Email follow-ups.

·       Investigate unapplied payments, rectify them, and ensure proper allocation.

·       Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions.

·       Adhere to client SLA's (Service Level Agreements) and timelines.

·       Commerce graduate with a minimum of 3-6 years of experience in Order to Cash (O2C) and collections, basic accounting knowledge, and understanding of various accounting principles.

·       Hands-on expertise to increase cash application automation, increase touchless cash settlement, and reduce cash application complexity and instability across accounts assigned.

·       Prior experience in monitoring customer account statuses and results regarding cash application against defined critical metrics, goals, and objectives.

·       Experience in collaboration and negotiation with customers, sales field, and finance functions to achieve improvements.

·       Proficient in MS Office applications and any ERP software as an end-user.

·       Ambitious individual who can work under their direction towards agreed targets/goals. 

·       Proven interpersonal skills while contributing to team effort by accomplishing related results as needed. (Added)

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.