Customer Service Officer - MF
Equitas Small Finance Ltd
Work from Office
Full Time
Min. 1 yearJob Description
Customer Service Officer - MF
- Inquiry Management: Address and resolve customer questions regarding products, services, and policies.
- Issue Resolution: Investigate and troubleshoot complaints, issuing refunds, returns, or account updates when necessary.
- Documentation: Log all customer interactions, feedback, and complaints accurately into internal CRM systems.
- Cross-Selling: Identify opportunities to recommend additional products or services that may benefit the customer.
- Escalation: Relegate complex issues to supervisors or relevant specialized departments while setting customer expectations.
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The candidate should have completed the required education and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Wardha to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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