Client servicing manager

Client servicing manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

WHAT YOU'LL DO

• Manage and grow an assigned client portfolio across a single APAC market, driving client retention, implementation strategy, and premium product/service sales
• Handle inbound client queries via phone and email, addressing account-related needs and concerns with prompt, professional responses
• Proactively engage with clients using a consultative approach to build strong relationships, provide insights, and recommend solutions that align with their travel program objectives
• Manage client escalations by collaborating with servicing and support teams to understand issues, communicate resolutions, and ensure successful closure
• Analyze client needs, assess profitability opportunities, and recommend strategic improvements to enhance client value and AMEX GBT revenue
• Lead client implementations and de-implementations; manage communications with key stakeholders and cross-functional teams (Operations, Supplier Relations, Sales)
• Conduct phone and web-based presentations, travel forums, and training sessions; maintain SFDC and relevant databases with accurate, up-to-date information
• Manage ad-hoc reporting requests, implement and maintain PET and insights reports, and consult clients on MI hierarchy, UDID, CAP profiles, and GSI overlays

WHAT WE'RE LOOKING FOR

• Bachelor's degree with proven track record of success in client relationship management, services delivery, and solutions that increased client revenue and profitability
• Advanced Excel proficiency and strong financial acumen; demonstrated ability to analyze P&L, identify profitability drivers, and leverage data for strategic decisions
• Proven innovative problem-solving and decision-making skills with ability to handle objections, prioritize effectively, and achieve mutually beneficial outcomes
• Excellent written and verbal communication skills with ability to articulate product value propositions clearly across diverse audiences and contexts
• Travel operations knowledge and familiarity with GBT tools, products, and systems (SFDC, PET, insights reporting)
• Strong ability to build and maintain comprehensive networks both internally and externally; skilled at navigating matrix structures and cross-functional collaboration
• High energy, professional maturity, resilience, and demonstrated leadership capabilities with natural drive to succeed in a team-based environment
• Quick learner with ability to rapidly understand and apply key product knowledge; adaptable and proactive with strong interpersonal skills and customer-focused mindset

     

Location

Gurgaon, India

     

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Experience Level

Mid Level