Payroll Delivery Lead Manager

Delivery Lead Manager

Skill required: Payroll - Payroll Planning and Distribution
Designation: Delivery Lead Manager
Qualifications:Any Graduation
Years of Experience:13 to 18 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Payroll involves managing and overseeing all aspects of the payroll process, from input submission to employee payout, with the goal of ensuring accurate and timely employee and statutory payments. This role requires meticulous attention to detail and strong stakeholder management Distribute employees pay accurately and on time through chosen channels such as banks and execute the distribution of earnings statements either manually through pay slips or electronically through company portals.
What are we looking for? Own end-to-end delivery of services/processes (HR, Payroll, Customer Ops, etc.) Ensure adherence to: SLAs / KPIs (accuracy, timeliness, turnaround time) Quality standards and compliance frameworks Manage: Volume, backlog, and capacity planning Daily operations rhythm (huddles, reviews, escalations) Client Relationship Management Act as primary client-facing delivery owner (weekly/monthly governance) Build strong stakeholder relationships and maintain trust Drive: Customer satisfaction (CSAT / NPS) Issue resolution and escalation handling Align delivery with client objectives like cost reduction, efficiency, and experience improvement Client Relationship Management Act as primary client-facing delivery owner (weekly/monthly governance) Build strong stakeholder relationships and maintain trust Drive: Customer satisfaction (CSAT / NPS) Issue resolution and escalation handling Align delivery with client objectives like cost reduction, efficiency, and experience improvement •US and Global Payroll Operations
Roles and Responsibilities: •In this role you are required to identify and assess complex problems for area of responsibility • The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors • Requires adherence to strategic direction set by senior management when establishing near-term goals • Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach • Some latitude in decision-making in involved • you will act independently to determine methods and procedures on new assignments • Decisions individual at this role makes have a major day to day impact on area of responsibility • The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts