Senior Specialist - System Management
Larsen & Toubro Infotech Ltd (LTI)
Work from Office
Full Time
Min. 3 yearsJob Description
Senior Specialist - System Management
Job Title
Jira Service Management JSM Administrator
Experience
4 years of hands on experience with Atlassian Jira Service Management
Job Summary
We are seeking a Jira Service Management Administrator with around 3 years of experience to administer configure and support Jira Service Management The role requires strong JSM admin skills solid understanding of ITIL processes and experience with REST APIbased integrations and data imports
Required Qualifications
48 years in Jira ecosystem administration or delivery roles JiraJSM 2 years handson with Jira Service Management
Strong experience configuring workflows SLAs request types queues automations permissions and portal experiences
Working knowledge of ITILITSM practices and ability to translate process into tooling
Ability to troubleshoot platform issues using logsconfig analysis as applicable and structured rootcause approaches
Strong communication skills able to align technical implementation with business needs
Technical Skills Must Have
Migrate from BMC to JSM ITSM solution
Build the request catalog including automation and leveraging Assets for it
Administer and configure Jira Service Management projects workflows request types queues SLAs
Design and manage portals Customer experience and knowledge base integration Confluence
Support ITIL aligned processes Incident Request Problem Change
Perform data imports and migrations using CSV and native Jira tools
Support and maintain integrations using REST APIs and JSON
Provide operational support documentation and basic user guidance
Jira Service Management configuration Cloud or Data Center
Jira administration concepts schemes permissions roles workflows fields
Automation rules and operational reportingdashboards
Integrations using APIswebhooks basic to advanced depending on level
Confluence knowledge management integration
Preferred NicetoHave Skills
JSM Assets InsightAssets design and CMDB modeling
Scriptingcustomization tools eg ScriptRunnerwhere applicable
Experience with Atlassian Guard SSOSAML SCIM provisioning and identity governance
Migration experience ServerDC Cloud or multiinstance consolidation
Marketplace app evaluation and governance risk security licensing
Job role
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