Application Tech Support Practitioner

Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft Intune
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Tech Support Practitioner, a typical day involves serving as the continuous point of contact between the client and thSummary:
Responsible for day-to-day execution and support of device provisioning, OS deployment, Intune device management, and incident handling while adhering to ITIL processes.

Roles & Responsibilities:
Execute Windows OS deployment using OSD tools (Autopilot).
Execute Windows/macOS OS deployment using OSD tools (SCCM/MDT/Autopilot).
Manage Intune device enrollment, compliance policies, configuration profiles, and application deployments.
Apply OS patches, security updates, driver updates, and firmware updates across endpoints.
Identify and remediate vulnerabilities in devices as per IT security guidelines.
Implement and maintain automation scripts for routine deployments, updates, and compliance checks.
Monitor and resolve L1/L2 incidents related to OSD, Intune, and endpoint management.
Maintain accurate CMDB records for all managed devices.
Follow ITIL processes for Incident, Problem, Change, and Request Management.


Professional & Technical Skills:
Experience with MECM/Intune.
Basic scripting skills (PowerShell, Bash).
Knowledge of device drivers, firmware, and OS imaging processes.
Understanding of ITIL framework and service management processes.
Strong analytical and troubleshooting skills.


Additional Information:
ITIL Foundation
Microsoft Intune / Endpoint Manager Fundamentals
Microsoft 365 Modern Desktop Administrator Associate (MD-100/101)
he candidate should have minimum 2 years of experience in Microsoft Intune.
This position is based at our Gurugram office.
A 15 years full time education is required.
Incident Management: Logging, categorization, prioritization, and resolution of device-related incidents.
Change Management: Support minor OS/Intune changes and deployment activities as per CAB approvals.
Configuration Management: Maintain accurate records in CMDB for deployed devices.


e application or system. This role focuses on maintaining high standards of service quality by effectively communicating with clients and internal teams. The practitioner dedicates time to understanding client concerns, accurately identifying issues, and collaborating to design appropriate solutions. The position requires attentiveness to detail and a commitment to ensuring the smooth operation of critical systems, fostering strong client relationships through consistent and clear communication.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of client issues.
- Document and share knowledge to support continuous improvement within the team.
- Assist junior team members by providing guidance and support to enhance their skills.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft Intune.
- Experience with device management and configuration using Microsoft Intune.
- Ability to troubleshoot and resolve application and system issues related to endpoint management.
- Familiarity with security policies and compliance standards within device management platforms.
- Strong analytical skills to assess and address technical challenges effectively.
- Capability to work with remote support tools and maintain detailed incident records.

Additional Information:
- The candidate should have minimum 2 years of experience in Microsoft Intune.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.