Customer Support Executive

Job Title: Customer Support Executive (CSE)Location: Marol, Andheri East, Mumbai

Salary: Up to ₹30,000 per month (In-hand)

Job SummaryWe are looking for a Customer Support Executive to deliver excellent customer service by handling customer inquiries, resolving issues, and ensuring a seamless customer experience. The ideal candidate should have strong communication skills, a customer-first mindset, and the ability to work in a fast-paced environment.

• Key ResponsibilitiesHandle inbound and outbound customer calls, emails, and chats professionally.
• Resolve customer queries and complaints promptly and effectively.
• Provide accurate information about products, services, and company policies.
• Escalate complex issues to the relevant teams when necessary.
• Maintain accurate records of customer interactions.
• Follow up with customers to ensure timely resolution and satisfaction.
• Meet individual and team productivity and quality targets.
• Coordinate with internal teams to ensure smooth issue resolution.
• Adhere to company policies and standard operating procedures.
• EligibilityGraduate in any discipline (preferred).
• 0–3 years of experience in customer support, customer service, or a similar role.
• Excellent verbal and written communication skills.
• Basic computer knowledge and proficiency in MS Office.
• Strong problem-solving and interpersonal skills.
• Willingness to work in rotational shifts, if applicable.
• Compensation & BenefitsSalary: Up to ₹30,000 per month (In-hand), based on experience and interview performance.
• Growth and career advancement opportunities.
• Supportive and collaborative work environment.

Work Location: Marol, Andheri East, Mumbai

Excellent English comms mandatory and live chat experience is mandatory.

Drop cv: 8077681410