Application Support Engineer

Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : DevOps
Good to have skills : Cloud Infrastructure
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and diagnosing issues across various components of essential business systems. This role requires a dynamic approach to identifying problems, analyzing system behaviors, and ensuring smooth operation of critical applications. The professional collaborates with different teams to maintain system stability and performance, while continuously seeking ways to enhance service reliability and user satisfaction through effective problem resolution.

Roles & Responsibilities:
AWS Cloud (EKS, ECS, ALB, VPC, Autoscaling)
Strong Kubernetes hands-on (cluster ops + debugging)
Linux systems & networking fundamentals
Incident management experience (real-time triage)
Monitoring & Observability: AWS CloudWatch and Dynatrace (hands-on usage for troubleshooting, alerting & root cause analysis)
Scripting/automation (Python, Shell preferred)
Infrastructure as Code (Terraform/Ansible – working knowledge)
AWS Cloud DevOps or Developer Certification (Associate/Professional level preferred)

Observability & Troubleshooting Expectations (Enhanced clarity)
Perform log and metric analysis using AWS CloudWatch & Dynatrace
Correlate metrics, logs, and traces for faster RCA
Move beyond dashboards derive actionable insights for incidents
Trace failures across distributed services (UI integration backend)

Good-to-Have Skills
Experience with LLM / high-memory workloads
Exposure to ECS vs EKS architecture decisions
Knowledge of CI/CD pipelines & release governance
Experience in production-grade scaling & performance tuning

Professional Attributes / Work Expectations
Ready to work in rotational shifts, including night shifts (24x7 operations support)
Hands-on experience handling live P1/P2 incidents is mandatory
High ownership during outages (no hand-offs mindset)
Calm and decisive under pressure
Clear communicator during incidents (business + tech teams)
Proactive in identifying risks before they become incidents
Strong collaboration across Dev, Infra, and Product teams

Experience
3–10 years in SRE / DevOps / Production Engineering roles
Strong hands-on experience managing production environments at scale

Key Differentiator
Operates in live demo and leadership-critical environments
Requires real-time decision making, not checklist-based support
Focus on modern distributed & LLM-heavy workloads
Strong emphasis on observability-driven operations & RCA

Additional Information:
- The candidate should have minimum 3 years of experience in DevOps.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.