Associate Manager - Application Support Engineering (Teradata BI)

Custom Software Engineer

Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : Teradata BI
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

We are seeking a highly skilled and experienced Associate Manager – Application Support Engineering with expertise in Teradata BI to join our Data Operations & Reporting team. The ideal candidate should have a strong understanding of data warehousing concepts, hands-on experience in triaging issues in Teradata BI, and a proven track record in observability, incident, problem, and change management. Experience with Informatica Power Center or any other ETL technology is a plus.
This role requires large team handling experience, excellent communication skills, and familiarity with JIRA for managing workflows and tracking issues.
Roles & Responsibilities:
Lead and manage a large team of application support engineers, ensuring smooth operations and adherence to SLAs.
Oversee data operations, ensuring system observability and efficient issue triaging.
Drive incident management, problem management, and change management processes to maintain system stability and performance.
Collaborate with cross-functional teams to identify and resolve data-related issues promptly.
Maintain and optimize data warehousing solutions using Teradata BI.
Monitor and enhance system observability to proactively identify and address potential issues.
Perform root cause analysis (RCA) for recurring issues and implement preventive measures.
Provide technical leadership and mentorship to team members, ensuring best practices in data operations and management.
Utilize JIRA for issue tracking, workflow management, and reporting.

Professional & Technical Skills:
-Must To Have Skills: Expertise in Teradata BI
Large team handling and leadership experience
Excellent communication and stakeholder management skills
Knowledge of JIRA for workflow and issue tracking
-Good To Have Skills: Experience in Informatica Power Center, Power BI, GCP
- Strong understanding of data warehousing concepts.
- Experience in ETL processes.
- Knowledge of SQL.
- Ability to work in a fast-paced environment and meet project deadlines.
Additional Information:
- Minimum 8 years of experience, with at least 6 years in Teradata BI and 2+ years in leadership roles.
-Educational Qualification: Minimum 16 years of full-time education in Computer Science or related field.
-Proven track record of delivering impactful solutions and managing large teams in a fast-paced environment.
- This position is based at our Mumbai and/or Bengaluru office