Dedicated Account Representative - Client Service & Travel Program Support

What You'll Do

• You will provide day-to-day operational support to clients and answer general user questions related to travel program management, creating and monitoring support cases as needed for post-booking and program management issues.
• You will execute site administration across multiple platforms to optimize client setup, support changes to user access roles and controls, and facilitate the implementation of new tools and processes for travel operations.
• You will troubleshoot issues with negotiated rates and preferred suppliers not displaying correctly, ensuring clients have seamless access to their negotiated benefits and preferred vendor options.
• You will generate ad-hoc reporting as agreed upon with client teams and account management while supporting reporting user access requests to ensure clients have the data insights they need.
• You will audit and analyze client travel program data to identify inconsistencies, develop solutions, and drive continuous optimization of their travel programs.
• You will manage select project initiatives to achieve established goals and deliverables, maintaining expertise in Amex GBT and Global Alliance Partner offerings while communicating product upgrades, functionality enhancements, and best practices to appropriate stakeholders.
• You will advocate for clients internally with management, support teams, and product development, ensuring their needs and feedback are heard and addressed.
• You will handle additional assigned duties as needed while maintaining strong internal partnerships and providing strategic support to the Client Service Manager and clients to enhance their overall travel programs.

What We're Looking For

• We seek a collaborative team member with full professional fluency in English and preferred additional language fluency in Spanish, French, Mandarin, or other languages serving our diverse client base.
• You must have demonstrated success managing multi-faceted, time-sensitive projects with strong project management capabilities and the ability to prioritize effectively in a fast-paced environment.
• You should bring 2+ years of experience in travel management, corporate travel support, or a related field, with a strong understanding of travel industry operations and best practices.
• Your communication skills must be exceptional, including strong facilitation, written documentation, status reporting, presentation, and negotiation abilities, with the capacity to translate complex technical requirements into clear client-facing summaries.
• You must demonstrate technical proficiency in Microsoft products and experience with travel management systems, with preferred experience in Amex GBT, Concur, Coupa, or similar travel and expense management platforms.
• Your problem-solving abilities should enable you to troubleshoot issues independently, analyze data comprehensively, and recommend effective solutions to clients and internal teams.
• You must exhibit proven multitasking and organizational skills with the ability to manage multiple priorities effectively while maintaining attention to detail and accuracy in a demanding environment.
• Finally, you should demonstrate strong dedication to quality, client satisfaction, and resolving issues to high standards, with preferred experience in account management or client-facing roles that showcase your commitment to exceptional customer service.