NICE CXone (InContact) Developer
NTT DATA Global Delivery Services Ltd
Work from Office
Full Time
Min. 3 yearsJob Description
Software Development Specialist
Job Title: InContact (NICE CXone) Developer
Job Summary
We are seeking a skilled InContact (NICE CXone) Developer to design, develop, and support contact center solutions using the NICE CXone (formerly NICE inContact) platform. The role focuses on IVR/ACD scripting, call routing logic, integrations, and ongoing support to ensure high-quality customer engagement and operational efficiency.
Key Responsibilities
Design, develop, test, and maintain IVR and call routing scripts using NICE CXone Studio.
Configure and support ACD skills, contact flows, call queues, priority routing, and schedules.
Develop intelligent routing logic based on business rules such as time-of-day, ANI, DNIS, skill priority, customer attributes, and CRM data.
Integrate NICE CXone with external systems using REST APIs, web services, and data dips.
Support omni-channel contact flows including voice, chat, email, SMS, and digital channels (where applicable).
Troubleshoot and resolve production issues related to call flows, routing failures, and integrations.
Collaborate with business stakeholders, contact center operations, and IT teams to gather requirements and deliver solutions.
Configure prompts, menus, error handling, and failover logic to ensure a smooth caller experience.
Support platform upgrades, enhancements, and new feature implementations.
Create and maintain technical documentation, flow diagrams, and operational runbooks.
Participate in on-call or production support rotations as required.
Required Skills & Qualifications
3–7+ years of experience working with NICE CXone (InContact).
Strong hands-on experience with NICE CXone Studio scripting.
Solid understanding of contact center concepts:
ACD, IVR, skill-based routing
Call flows, call events, and reporting basics
Experience with REST APIs, JSON, and HTTP-based integrations.
Knowledge of telephony fundamentals (ANI, DNIS, SIP, call states).
Experience with business hours routing, holiday schedules, and failover logic.
Strong troubleshooting and problem-solving skills.
Good communication skills to work with technical and non-technical stakeholders.
Experience Level
Senior LevelJob role
Job requirements
About company
Similar jobs you can apply for
Software / Web Developer
Web Designer
Udita AccessoriesWork from OfficeFull TimeMin. 6 months
Basic EnglishQA / QC Manager
SYS ElectromacWork from OfficeFull TimeMin. 5 yearsGood (Intermediate / Advanced) EnglishQuality Supervisor
SYS ElectromacWork from OfficeFull TimeFreshers onlyBasic English
IT Recruiter/NON IT RECURITER/RESEARCH ANALYST
Convex TechWork from OfficeFull Time
Night ShiftAny experienceGood (Intermediate / Advanced) EnglishSoftware Developer
Vk Elevate TechnologiesWork from OfficeFull TimeFreshers onlyGood (Intermediate / Advanced) EnglishSQL Database Developer
Place Elements HrWork from OfficeFull TimeMin. 5 yearsGood (Intermediate / Advanced) EnglishYou can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed the required education and people who have 3 to 7 years are eligible to apply for this job. You can apply for more jobs in Hyderabad to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Hyderabad at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is . For more details, download apna app and find Full Time jobs in Hyderabad . Through apna, you can find jobs in 64 cities across India. Join NOW!