Reference Data Associate - Client Onboarding and Documentation Specialist

Reference Data Associate

Join JPMorganChase Payments to strengthen client onboarding through precise, compliant, and timely digital documentation execution.

As an Associate within Digital Documentation Services (DDS), Payments Client Onboarding and Maintenance, you manage end-to-end documentation validation, indexing, and authentication to support client account openings, product set-ups, and signer maintenance across APAC. You partner with Implementation/Service teams and internal stakeholders (and external clients, when applicable) to ensure documentation is accurate, complete, and processed within service level agreements. You maintain audit-ready records and provide reporting to support performance management, risk mitigation, and continuous improvement.

 

Job Responsibilities

 

• Assess client information and compile compliant documentation packages for distribution via Implementation/Service teams.
• Validate documents against regulatory and internal policy requirements and perform primary/secondary authentication (e.g., signature verification, callbacks).
• Review existing documentation in internal repositories to support onboarding and maintenance requests.
• Index and retrieve documentation within JPMorganChase repositories and maintain accurate document metadata and filing discipline.
• Monitor shared mailboxes and Deal Manager/Navigator queues, track approvals/deferred items, and escalate aged or blocked requests.
• Coordinate with Operations, Legal, business, and service stakeholders to resolve documentation queries and align on requirements and timelines.
• Produce MIS/KPI reporting on volumes, turnaround times, and service delivery, and implement process improvements to enhance DDS effectiveness and controls.

Required qualifications, skills, and capabilities

 

• Bachelor’s degree in Business, Finance, or related field
• 10+ years of experience in operations, documentation processing, or client onboarding within financial services
• Strong knowledge of banking documentation requirements, KYC/AML regulations, authentication controls (including signature verification), and account opening procedures
• Proficiency in MS Office (Outlook, Excel, Word, PowerPoint) with strong attention to detail, time management, and written/verbal communication skills

Preferred qualifications, skills, and capabilities

 

• Experience supporting APAC onboarding with awareness of regional regulatory requirements
• Background in Wholesale Payments or Treasury Services documentation and legal agreement processes
• Experience with document/workflow tools and repositories (e.g., Deal Manager, Navigator, CAPTIS) and legal template/version control management
• Demonstrated continuous improvement and process optimization capability in a fast-paced, deadline-driven environment

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Experience Level

Senior Level