L1 + Network Engineer

At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You’ll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.

Responsibilities

• Monitor and maintain network devices at DC/DR/NDR sites
• Handle network issues: ticketing, troubleshooting, and escalation
• Perform basic configuration changes as per SOPs
• Share daily reports on device health and network alerts
• Support L2 engineers with issue resolution
• Coordinate with DC teams and service providers
• Maintain network device inventory and architecture diagrams
• Participate in DR drills
• Perform basic cabling (crimping, routing, etc.)

Requirements

• CCNA certification with 3 years of Experience
• Eductional Qualification - Diploma / bachelor degree
• Basic knowledge of networking and devices (Cisco, Juniper)
• Understanding of troubleshooting and IT support
• Familiarity with data center or hybrid cloud environments

Preferred

• Knowledge of ITSM (incident/problem management)

Exposure to support/monitoring tools

• Networking Knowledge Base: Exposure to a solid base of networking knowledge, including hardware and software products, to provide technical support expertise.

• Technical Certification: Experience working with Digital Technical Certifications, such as Cisco CCNA / Juniper JNCIA.

• Technical Documentation Skills: Experience working with technical documentation for service personnel and clients, analyzing knowledge centers for different Networking technologies.

• Technical Documentation Expertise: Experience creating comprehensive technical documentation for service personnel and clients, analyzing knowledge centers for various Networking technologies.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.