Senior Workplace Technology Engineer
Ernst & Young LLP ( EY India )
Work from Office
Full Time
Min. 8 yearsJob Description
Manager - Tech Consulting - NAT - CNS - TC - Technology Strategy & Transformation - Hyderabad
Requisition Id: 1673152
Role: Platform Engineer
Experience:8+ Years
Location: Hyderabad
Mode:Hybrid
Role Summary
EY is seeking a Senior Workplace Technology Engineer to support and optimize enterprise end-user and collaboration platforms. The role focuses on Tier 2+ operations, incident leadership, and continuous improvement across Microsoft workplace technologies in a large, complex enterprise environment.
Key Responsibilities
- Provide Tier 2+ support for workplace and end-user technologies.
- Lead major incident management, root cause analysis (RCA), and preventive actions.
- Support and enhance Microsoft 365, Teams, Windows, and Intune environments.
- Ensure endpoint compliance, security, and patch/driver lifecycle management.
- Perform advanced troubleshooting using logs, diagnostics, and analytics.
- Partner with global teams to improve service stability, performance, and user experience.
- Drive automation and standardization to improve operational efficiency.
Must Have – Required Qualifications
- 8+ years of experience in end-user / workplace IT operations (Tier 2 or higher).
- Strong hands-on expertise with Microsoft 365, Microsoft Teams, Windows Client, and Intune.
- Experience with compliance, patching, and driver lifecycle management.
- Proficiency in PowerShell, log analysis, and troubleshooting tools (KQL, diagnostics, meeting quality analytics).
- Solid understanding of network fundamentals impacting real-time communications (jitter, packet loss, QoS).
- Proven experience managing complex incidents and RCA in enterprise environments.
Nice to Have – Preferred
- Experience with Teams Rooms, SIP/SBC, or advanced UC troubleshooting.
- Exposure to Log Analytics, Endpoint Analytics, or Power BI.
- Experience with automation (Intune Remediations, Azure Automation, APIs).
- ITIL Foundation or Microsoft certifications (Endpoint Administrator, Teams Engineer).
Experience Level
Mid LevelJob role
Job requirements
About company
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