ER & Policies Specialist

ER & Policies Specialist

Job Description

Being part of Human Resources at Accenture is an opportunity to become a Modern HR practitioner, at the frontline of our talent strategy, helping accelerate Accenture’s ability to create high touch and personalized experiences for our people.

If you love solving complex challenges at the intersection of our business and our people, then Human Resources at Accenture is the right place for you. You’ll be joining a diverse group of individuals with unique experiences, backgrounds, and ideas. Together, we’ll bring both our hearts and our minds to work each day to help our people be their best and deliver human-centered insights and solutions at speed and scale for our business.

Job Title

Employee Relations & Policies Specialist

Key Responsibilities

Employee Relations & Case Management

• Manage end‑to‑end Employee related matters, including performance concerns, misconduct, grievances, disciplinary and exit-related matters.
• Conduct or support workplace investigations in collaboration with Corporate Investigations and GCCM Teams, ensuring procedural fairness and policy adherence.
• Assess risk, recommend outcomes and document conversations and decisions with a clear, fact‑based and legally sound rationale.
• Act as an escalation point for complex or high‑impact employee matters.

Policy Governance & Compliance

• Interpret, apply, and govern Accenture’s global policies and local country supplements in line with applicable labor laws.
• Identify policy gaps or risks arising from business changes or regulatory developments and support policy enhancements.
• Ensure consistent application of policies across cases, minimizing precedent and compliance risk.

Advisory & Stakeholder Partnership

• Provide advisory support to Business Leaders and HR Partners on employee conduct, performance management and risk mitigation.
• Partner with HR, SEC and other compliance teams to ensure effective prioritization and resolution of employee queries and concerns.

Ethics, Risk & Governance

• Support review of Business Ethics Line matters and sensitive complaints in line with COBE principles.
• Coordinate with Security, ASOC, Workplace and Legal on matters involving data privacy, information security, or regulatory exposure.
• Prepare case summaries, leadership notes, and legal submissions with precision and neutrality.

Continuous Improvement & Enablement

• Analyze ER trends, root causes, and recurring themes to inform preventive interventions and leadership insights.
• Contribute to ER capability building through playbooks, knowledge assets, training, and process improvements.
• Leverage data, dashboards, and presentations to support leadership decision‑making.

Key Skills & Capabilities

• Strong expertise in Employee Relations, labor laws, and policy interpretation
• Sound judgment and ability to manage ambiguity and sensitive situations
• High standard of written communication and documentation rigor
• Stakeholder management at leadership level
• Investigative mindset with attention to detail and evidence‑based reasoning
• Program management and analytical skills (preferred)