Service Relationship Manager-POS-BRANCH BANKING-POS (Point of Sale)
Kotak Mahindra Bank Limited
Work from Office
Full Time
Min. 1 yearJob Description
Service Relationship Manager-POS-BRANCH BANKING-POS (Point of Sale)
Job Description for Service Relationship Manager - POS (Point of Sales)
Designation – Deputy Manager/Manager
- Needs to pick the cases from RISK RCU file on regular basis
- Mark the mail to respective Merchant/PSM/PRM/ASM/Branch with transaction details
- Connect with Merchant over the call arrange required docs
- Post initial checks docs to be presented RCU team
- Follow ups with team & coordination with merchant in case any other requirement till payment released
- Processing refund basis merchant & RCU team confirmation
- Before releasing the payment checking Chargeback history & highlighting the status to RCU & OSG in case any outstanding found.
- Maintain the feedback in excel file
- Regular circulation of hold cases details to sales team
- TID deactivation SR has to be raised on RCU team confirmation.
- Warning mailers to be issued for Cash funding cases.
- Sales and revenue through service, cross sell (Insurance & Loan) and enhanced customers experience.
Experience Level
Mid LevelJob role
Job requirements
About company
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