Operations & Customer Support Lead
Equipp Synergy Private LimitedFixed
₹40,000 - ₹60,000
Earning Potential
₹60,000
Fixed
₹40,000 - ₹60,000
Earning Potential
₹60,000
Work from Office
Full Time
Min. 2 years
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
64 applicants
Benefits include: Laptop, 5 working days
Job Description
Location: Prestige Centre Point, Cunningham Road, Bangalore
Experience: 2 to 4 years
Compensation: Rs. 3.8 LPA to Rs. 6 LPA
Company: Equipp.in, a subsidiary of Ralco Synergy Pvt Ltd
About Equipp
Equipp is a Bangalore based technology rental startup helping individuals and businesses rent laptops, gaming consoles, tablets and other devices. We are looking for our third team member who wants to grow with us, take ownership and work directly with the founder.
Role Overview
This role combines customer support and operations. You will ensure customers have a seamless experience from enquiry through delivery and issue resolution.
Key Responsibilities
• Handle customer queries through WhatsApp, phone calls and email.
• Guide customers through product selection, checkout and KYC.
• Resolve issues related to orders, billing, upgrades and replacements.
• Track orders from booking through delivery and pickup.
• Coordinate with logistics partners.
• Improve processes and standard operating procedures – someone can join us and create tech systems for better tracking, full ownership will be yours
What We Are Looking For
• Two to four years of customer support or operations experience.
• Excellent communication skills.
• Comfortable using ChatGPT, Claude and Google Sheets.
• Strong ownership mindset and attention to detail.
Why Join Equipp
• Work directly with the founder.
• Learn customer experience, logistics and operations for a fairly complicated business
• Grow with an early stage company, as we are now building our founding team
If you enjoy helping customers, taking ownership and building something meaningful, we would love to hear from you.
Job role
Job requirements
About company
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The candidate should have completed Diploma degree and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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