Receptionist

Title:IP Receptionist (In-Patient Receptionist)

1. Duties and Responsibilities:Register and admit in-patients as per hospital procedures.
2. Verify patient identity, admission forms, and required documents.
3. Guide patients and attendants regarding admission procedures.
4. Coordinate with doctors, nurses, billing, insurance, and other departments.
5. Prepare and maintain accurate patient admission records.
6. Update patient information in the Hospital Information System (HIS).
7. Handle room allocation as per availability and hospital policy.
8. Assist with patient transfers, discharge procedures, and final documentation.
9. Answer telephone calls and respond to patient and visitor enquiries politely.
10. Maintain confidentiality of patient information at all times.
11. Collect deposits and complete admission-related documentation, if assigned.
12. Ensure all admission and discharge files are complete and properly filed.
13. Inform concerned departments about new admissions and discharges.
14. Maintain a clean, organized, and professional reception area.
15. Follow hospital policies, NABH standards, and patient safety guidelines.
16. Perform any other duties assigned by the Front Office Manager or Hospital Management.