Quick Commerce Executive

Job Title: Quick Commerce Executive

Location: Bangalore

Department: Operations / E-commerce

Job Summary:We are looking for a proactive and detail-oriented Quick Commerce Executive to manage and streamline end-to-end operations of our quick commerce business. The ideal candidate will ensure efficient order processing, inventory management, vendor coordination, and last-mile delivery to deliver a seamless customer experience.

Key Responsibilities:

1. Operations ManagementOversee daily quick commerce operations including order processing and fulfillment

Ensure timely dispatch and delivery of orders within defined SLAs

Monitor and improve operational efficiency and turnaround time

2. Inventory & Warehouse ManagementMaintain accurate inventory levels across dark stores / warehouses

Coordinate stock replenishment and demand forecasting

Minimize stock-outs and wastage

3. Vendor & Partner CoordinationLiaise with suppliers, delivery partners, and third-party vendors

Ensure smooth procurement and logistics operations

Negotiate and manage vendor performance

4. Last-Mile Delivery ManagementCoordinate with delivery teams to ensure on-time delivery

Track delivery performance metrics and optimize routes

Resolve delivery-related issues and escalations

5. Customer ExperienceMonitor customer feedback and resolve complaints

Ensure high service quality and customer satisfaction

Work closely with support teams to improve user experience

6. Data & ReportingTrack KPIs such as order fulfillment rate, delivery time, and cancellations

Prepare daily/weekly/monthly reports

Use data insights to drive process improvements

Requirements:Bachelor’s degree in Business, Operations, Logistics, or related field

1–4 years of experience in Quick Commerce / E-commerce / Supply Chain / Logistics

Strong understanding of hyperlocal delivery models

Proficiency in Excel / Google Sheets; knowledge of ERP tools is a plus

Excellent problem-solving and multitasking skills

Ability to work in a fast-paced, high-pressure environment

Preferred Skills:Experience with quick commerce platforms (e.g., dark store operations)

Strong analytical mindset

Good communication and coordination skills

Familiarity with inventory management systems

Key Performance Indicators (KPIs):Order fulfillment rate

On-time delivery percentage

Inventory accuracy

Return & cancellation rate

Working Conditions:Flexible shifts (including weekends/holidays if required)

On-ground coordination with warehouses/dark stores