Counter Salesperson

Key Responsibilities:

• Sales & Customer Service Greet customers warmly and assist them with product selection.
• Understand customer requirements and recommend suitable products.
• Explain product features, benefits, pricing, and promotional offers.
• Achieve individual and store sales targets.
• Upsell and cross-sell products to maximize revenue.
• Build and maintain positive customer relationships.
• Billing & Cash Handling Generate invoices and process customer purchases.
• Handle cash, card, UPI, and other payment transactions accurately.
• Maintain daily cash records and assist in cash reconciliation.
• Inventory Management Monitor stock availability and report shortages to the supervisor.
• Assist in stock receiving, tagging, and shelving.
• Ensure products are properly displayed and organized.
• Conduct periodic stock checks as required.
• Store Maintenance Maintain cleanliness and presentation of the sales counter and store.
• Ensure visual merchandising standards are followed.
• Arrange products attractively to enhance customer experience.
• Customer Support Handle customer inquiries, complaints, and returns professionally.
• Provide after-sales support and product-related information.
• Maintain customer records and feedback when required.

Required Qualifications :

• Minimum 12th Pass / Graduate preferred.
• Prior experience in retail sales, counter sales, or customer service is preferred.
• Freshers with good communication skills may also apply.
• Required Skills Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Basic computer knowledge and billing software proficiency.
• Ability to handle cash and payment transactions accurately.
• Sales and negotiation skills.
• Ability to work in a fast-paced retail environment.
• Teamwork and problem-solving abilities.

Preferred Experience:

• 1–3 years of experience in retail sales, fashion retail, electronics retail, FMCG, or similar industries.
• Key Performance Indicators (KPIs)Achievement of sales targets.
• Customer satisfaction scores.
• Upselling and cross-selling performance.
• Billing accuracy.
• Inventory accuracy and stock management.
• Customer retention and repeat business.