Service Coordinator

Job DescriptionIcare is looking for a proactive and organized Service Coordinator to coordinate service requests, assign engineers, and ensure timely completion of customer support activities.

Key Responsibilities

• Coordinate daily service calls and assign jobs to field service engineers.
• Track service requests and ensure timely closure within SLA.
• Prepare and maintain service schedules.
• Coordinate with customers regarding service updates and appointments.
• Follow up with engineers on job status and call closure.
• Maintain service reports, call logs, and documentation.
• Coordinate with the spare parts and logistics team for material availability.
• Handle customer queries and escalate unresolved issues when required.
• Prepare daily, weekly, and monthly service reports.
• Support the Service Manager in day-to-day service operations.

Required Skills

• Good communication and coordination skills.
• Strong follow-up and multitasking ability.
• Basic knowledge of Microsoft Excel, Word, and Outlook.
• Ability to work under deadlines.
• Customer service orientation.
• Good documentation and reporting skills.

Preferred Qualification

Any Graduate / Diploma.

• 1–3 years of experience as a Service Coordinator, Customer Support Executive, Back Office Executive, or Service Desk Coordinator.
• Freshers with excellent communication skills are welcome to apply.

HR Contact : 7845764900 / 7010057891