Key Account Manager

Job Description – Key Account Manager (KAM)Position: Key Account Manager (KAM)

Experience: 3–6 Years

Department: Sales & Business Development

Reporting To: Business Head / Sales Director

Location: [Location]

About the RoleWe are looking for a dynamic and result-oriented Key Account Manager with 3–6 years of experience in B2B and/or B2C sales. The ideal candidate should have strong client relationship management skills, experience in handling and mentoring sales teams, and a proven track record of achieving revenue targets. The candidate will be responsible for managing key accounts, driving business growth, ensuring customer satisfaction, and leading a team to deliver exceptional performance.

• Key ResponsibilitiesKey Account ManagementDevelop and maintain strong relationships with key clients and stakeholders.
• Act as the primary point of contact for major accounts.
• Understand client requirements and provide customized solutions.
• Ensure high levels of customer satisfaction and retention.
• Conduct regular business reviews with clients to identify growth opportunities.
• Business DevelopmentIdentify new business opportunities within existing and prospective accounts.
• Generate revenue through upselling and cross-selling of products/services.
• Develop strategic plans to achieve sales targets and business objectives.
• Monitor market trends, competitor activities, and customer needs.
• Team ManagementLead, mentor, and motivate a team of sales executives/account managers.
• Set performance goals and monitor team productivity.
• Conduct regular training and coaching sessions.
• Drive a high-performance sales culture focused on target achievement.
• Assist team members in client negotiations and deal closures.
• Revenue & Performance ManagementAchieve monthly, quarterly, and annual revenue targets.
• Prepare sales forecasts and business reports.
• Track key performance metrics and account profitability.
• Ensure timely collection of payments and account reconciliations.
• Coordination & ReportingCollaborate with marketing, operations, and customer support teams.
• Maintain accurate records in CRM systems.
• Provide regular updates and performance reports to management.
• Required Skills & QualificationsBachelor's degree in Business Administration, Marketing, Management, or related field.
• 3–6 years of experience in B2B and/or B2C sales and account management.
• Experience in handling and leading sales teams.
• Strong negotiation and relationship management skills.
• Excellent communication and presentation abilities.
• Proficiency in CRM software and Microsoft Office Suite.
• Strong analytical and problem-solving skills.
• Ability to work under pressure and achieve targets.