Customer Care Executive

We are hiring an E-commerce Order Processing & Customer Support Executive to manage online orders and communicate with customers.

Key Responsibilities:

• Process online orders received through the website, marketplaces and WhatsApp.

• Call customers to confirm Cash on Delivery orders.

• Verify customer name, phone number, product, quantity, address, landmark and PIN code.

• Correct incomplete or incorrect addresses before dispatch.

• Generate packing slips, invoices, shipping labels and courier manifests.

• Coordinate with the packing and dispatch team for timely shipment of orders.

• Follow up on delayed, undelivered, refused and RTO orders.

• Contact existing customers for product feedback and repeat orders.

• Inform customers about relevant products, combo offers and reorder options.

• Maintain daily records of confirmed, cancelled, dispatched, pending and repeat orders.

• Handle basic customer queries related to orders, delivery and product usage.

• Escalate complaints, refund requests and medical queries to the concerned team.

Candidate Requirements:

• Minimum qualification: 12th Pass; graduates will be preferred.

• Good communication skills in Hindi.

• Basic spoken and written English.

• Comfortable making customer calls throughout the day.

• Basic knowledge of computers, MS Excel, Google Sheets and WhatsApp.

• Good typing speed and attention to detail.

• Ability to handle customers politely and professionally.

• Experience in telecalling, e-commerce, customer support, order processing or telesales will be preferred.

• Freshers with good communication and computer skills may also apply.

The candidate should be responsible, disciplined and target-oriented. Performance will be measured based on order accuracy, successful confirmations, reduction in cancellations and RTO, and repeat orders generated.