Front Office Executive

About SkyJumper 

SkyJumper Sports and Amusements Pvt. Ltd. is one of India’s fastest-growing indoor amusement park chains, operating under the brands SkyJumper Trampoline Park and SkyJumper GoBananas. With a presence across multiple cities, we offer high-energy entertainment experiences including trampoline arenas, soft play zones, bowling, laser tag, and more—creating memorable moments for families and friends. 

Role Overview 

We are looking for a customer-focused and energetic Front Office Executive who will serve as the first point of contact for our guests. This role is critical in ensuring a smooth, welcoming, and professional experience from entry to exit, while upholding SkyJumper’s service standards. 

Key Responsibilities 

• Guest Experience Management: Welcome guests warmly, assist with entry procedures, and provide accurate information on services, pricing, and policies  
• Ticketing & Billing: Manage transactions via POS systems, including cash, card, and digital payments with accuracy and accountability  
• Booking Coordination: Handle walk-in and online bookings, group reservations, and event/birthday party scheduling  
• Customer Query Handling: Address guest concerns proactively and escalate issues when required to ensure quick resolution  
• Communication Management: Handle incoming calls, emails, and coordinate effectively with internal teams  
• Upselling & Revenue Support: Promote packages, memberships, merchandise, and add-on services to enhance guest experience and revenue  
• Front Desk Maintenance: Ensure the reception area is clean, organized, and aligned with brand standards  
• Compliance & Safety: Follow company policies, operational guidelines, and safety protocols at all times  

 Qualifications & Experience 

• Diploma/ Graduate in any discipline (Hospitality preferred)  
• 0–3 years of experience in front office, customer service, or hospitality roles  
• Experience in amusement parks, entertainment centers, or hotels is an added advantage  
• Proficiency in English and Hindi (additional regional language is a plus)  
• Basic knowledge of POS systems and MS Office  

Skills & Competencies 

• Excellent communication and interpersonal skills  
• Customer-first attitude with a pleasant and approachable personality  
• Ability to multitask and work efficiently in a fast-paced environment  
• Strong problem-solving and conflict-resolution abilities  
• High level of professionalism and attention to detail  
• Flexibility to work on weekends, holidays, and rotational shifts