Telecaller Cum MIS Executive

Job Description – Telecaller cum MIS Executive

Company: Logivanta Services Pvt Ltd

Position: Telecaller cum MIS Executive

Department: Sales & Operations

Location: 32B Chittaranjan Avenue, Ground Floor, Kolkata 700007

Employment Type: Full-Time

## Job Summary

Logivanta Services Pvt Ltd Company is looking for a proactive and detail-oriented Telecaller cum MIS Executive to support our sales and operations team. The candidate will be responsible for making outbound calls to customers and dealers, maintaining accurate records, preparing MIS reports, and ensuring timely data management. The ideal candidate should possess excellent communication skills, basic Excel knowledge, and the ability to multitask efficiently.

Key Responsibilities

* Make outbound calls to prospective and existing customers, dealers, and distributors.

* Follow up on sales inquiries, quotations, payments, and order status.

* Generate leads through telecalling and maintain regular customer follow-ups.

* Update customer information and call records in the company's database.

* Prepare and maintain daily, weekly, and monthly MIS reports.

* Perform accurate data entry in Excel and internal software.

* Maintain customer databases and ensure data accuracy.

* Coordinate with the sales and operations teams for order execution and customer support.

* Prepare sales reports, follow-up reports, and performance dashboards.

* Track pending orders, customer complaints, and payment follow-ups.

* Assist in preparing presentations, reports, and documentation as required.

* Handle email communication with customers and internal departments.

* Ensure timely submission of reports to management.

* Maintain confidentiality of company data and customer information.

* Perform any additional operational or administrative tasks assigned by management.

Required Skills

* Excellent verbal and written communication skills in Hindi and English.

* Good knowledge of Microsoft Excel, Word, and Outlook.

* Basic understanding of MIS reporting and data management.

* Strong follow-up and coordination skills.

* Good typing speed and data entry accuracy.

* Ability to handle multiple tasks simultaneously.

* Strong analytical and organizational skills.

* Positive attitude with a customer-focused approach.

Qualification

* Graduate in any discipline (B.Com, BBA, BA, or equivalent preferred).

* Freshers are welcome; candidates with 1–2 years of experience in telecalling, customer service, or MIS will be preferred.

Preferred Requirements

* Experience in CRM software or ERP systems is an added advantage.

* Knowledge of lubricant, automotive, or industrial products will be preferred.

* Comfortable working with sales targets and daily reporting.

Working Hours

* Monday to Saturday

* 9:30 AM to 6:00 PM

Why Join Logivanta?

* Opportunity to work with a growing lubricant manufacturing company.

* Professional learning and career growth.

* Supportive work environment.

* Performance-based growth opportunities.