Steward

Job Title: Steward

Location: Bamboo Nation, Jaipur  

Reports to: Restaurant Manager  

Job Type: Full-time  

Job Summary:

The Senior Steward/Captain at Bamboo Nation is responsible for overseeing daily operations in the restaurant’s dining area, ensuring exceptional guest experiences, and leading a team of stewards and waitstaff. This role involves managing the floor, training staff, maintaining service standards, and addressing guest needs with professionalism.

Key Responsibilities:

• Guest Service: Ensure all guests receive exceptional service, addressing any concerns or complaints promptly and effectively.
• Team Leadership: Supervise, guide, and train stewards and waitstaff to maintain high levels of service quality and guest satisfaction.
• Floor Management: Oversee the smooth operation of the dining area, manage seating arrangements, and coordinate with kitchen staff to ensure timely food delivery.
• Training and Development: Conduct regular training sessions for the team on service standards, menu knowledge, and guest interaction.
• Quality Control: Monitor the cleanliness of the dining area, table settings, and overall restaurant ambiance to meet Bamboo Nation’s standards.
• Order Taking: Assist in taking orders during busy times and ensure accuracy in delivering food and beverages to guests.
• Inventory Management: Assist with managing and replenishing supplies, including cutlery, linens, and other service-related items.
• Staff Scheduling: Collaborate with management to create and manage staff schedules to ensure proper coverage during peak hours.
• Customer Relations: Build and maintain positive relationships with guests to encourage repeat business and promote Bamboo Nation’s values.
• Compliance: Ensure compliance with health and safety regulations, as well as company policies and procedures.

Qualifications and Skills:

• Proven experience as a steward, captain, or in a supervisory role within a restaurant.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced environment while maintaining a calm and professional demeanor.
• In-depth knowledge of food and beverage service standards.
• Problem-solving skills and the ability to handle guest concerns with tact.
• Flexibility to work evenings, weekends, and holidays.

Preferred:

• Previous experience in a fine-dining or casual-dining environment.
• Familiarity with Bamboo Nation’s cuisine and values.

Salary:

Commensurate with experience.