Customer Support Executive
Silverseas Line Cruise Private LimitedFixed
₹18,000 - ₹60,000
Average Incentives*
₹10,000
Earning Potential
₹70,000
Fixed
₹18,000 - ₹60,000
Average Incentives
₹10,000
Earning Potential
₹70,000
You can earn more incentive if you perform well
Work from Office
Full Time
Any experience
Basic EnglishJob highlights
Walk-in interview
Date: 11 Jul 2026 - 24 Jul 2026 | Time: 10.00 am - 05.00 pm...
6 applicants
Benefits include: Joining Bonus, Travel Allowance (TA), Flexible Working Hours, Health Insurance, ESI (ESIC)
Job Description
We are seeking an empathetic, proactive, and detail-oriented Customer Support Executive to join our growing team. You will be the first point of contact for our customers, responsible for understanding their needs, resolving inquiries, and ensuring an outstanding service experience.
Key Responsibilities
- Inbound & Outbound Communication: Respond promptly to customer queries and complaints via phone, email, and live chat within defined Service Level Agreement (SLA) timeframes.
- Issue Resolution: Troubleshoot product or service issues, identify root causes, and provide clear, practical step-by-step solutions. [1]
- Customer Data Management: Accurately log interactions, process orders, and maintain detailed customer records using CRM and ticketing software. [1, 2]
- Escalation & Collaboration: Escalate complex or unresolved technical issues to the appropriate internal departments (e.g., tech, billing, logistics) and keep customers updated.
- Feedback Collection: Follow up with customers to ensure full resolution and collect valuable feedback for service or product improvements. [1, 2]
We are seeking an empathetic, proactive, and detail-oriented Customer Support Executive to join our growing team. You will be the first point of contact for our customers, responsible for understanding their needs, resolving inquiries, and ensuring an outstanding service experience. [1]
Key Responsibilities
- Inbound & Outbound Communication: Respond promptly to customer queries and complaints via phone, email, and live chat within defined Service Level Agreement (SLA) timeframes. [1]
- Issue Resolution: Troubleshoot product or service issues, identify root causes, and provide clear, practical step-by-step solutions. [1]
- Customer Data Management: Accurately log interactions, process orders, and maintain detailed customer records using CRM and ticketing software. [1, 2]
- Escalation & Collaboration: Escalate complex or unresolved technical issues to the appropriate internal departments (e.g., tech, billing, logistics) and keep customers updated. [1, 2]
- Feedback Collection: Follow up with customers to ensure full resolution and collect valuable feedback for service or product improvements. [1, 2]
Job role
Job requirements
Walk-in interview details
Apply for the job and call HR to confirm your interview
About company
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Field JobFull TimeAny experienceGood (Intermediate / Advanced) EnglishYou can expect a minimum salary of 18,000 INR and can go up to 70,000 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have studied 12th Pass and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.
The candidate should have Basic English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Mumbai at apna.
No work-related deposit needs to be made during your employment with the company.
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