Customer Support Executive
Bag2Bag Travels And Hospitality Services India Private LimitedFixed
₹20,000 - ₹30,000
Earning Potential
₹30,000
Fixed
₹20,000 - ₹30,000
Earning Potential
₹30,000
Work from Office
Full Time
Min. 1 year
Good (Intermediate / Advanced) EnglishJob highlights
2 applicants
Benefits include: PF, Mobile Allowance, Internet Allowance, Laptop, ESI (ESIC), 5 working days
Job Description
About Bag2Bag
Bag2Bag is India’s leading flexible-stay travel-tech
platform offering hourly, daily, weekly, and monthly stays across 100+ cities.
We help guests find safe, verified, and convenient stays with seamless support.
What You Will Do
- Handle
inbound customer calls related to bookings, check-ins, payments, and stay
queries
- Assist
guests during live issues (property access, host coordination, last‑minute
changes)
- Provide
clear, empathetic communication to resolve concerns
- Coordinate
with hotels/partners for escalations
- Maintain
call quality, response time, and customer satisfaction metrics
- Update
CRM with call notes and follow-ups
- Work
closely with operations to ensure smooth guest experience
Who We’re Looking For
- Strong
communication skills in English + Hindi + Kannada
- Experience
in hospitality, OTA support, BPO voice process, or hotel front desk
preferred
- Calm,
patient, and solution-oriented
- Comfortable
with rotational shifts
- High
ownership and customer-first mindset
- Bangalore-based
candidates only
Why Join Bag2Bag
- Fast-growing
travel-tech brand
- Clear
growth path: Support → Senior Support → QA → Trainer → Team Lead
- Young,
energetic team
- Stable
work environment (no aggressive sales)
- Exposure
to hospitality + tech operations
Shift & Work Details
- Work
From Office (Bangalore)
- 5-day
working
- Rotational
weekly off
- Morning/Evening
shifts available
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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