Telecaller

Job Opening: DRO (Debt Resolution Officer) (Voice Process)

Company: BPO

Payroll: Persol India Pvt. Ltd.

Job Location: Gurgaon

Salary

Freshers: Up to ₹21,000 Gross per month

Experienced Candidates: Up to ₹24,000 Gross per month

Performance-based incentives available

Eligibility

12th Pass / Undergraduate / Graduate

Freshers and experienced candidates are welcome to apply.

Excellent Hindi communication skills are mandatory.

Good English communication skills are preferred.

Candidates should be comfortable with a voice/calling profile.

Job Role

We are looking for enthusiastic and confident individuals to join our team as Collection Executives. The role involves interacting with customers over calls, following up on pending payments, resolving customer queries, and achieving collection targets while maintaining a professional customer experience.

Key Responsibilities

Make outbound calls to customers regarding pending payments.

Follow up with customers to ensure timely collections.

Resolve payment-related customer queries professionally.

Maintain accurate records of customer interactions and follow-ups.

Achieve daily and monthly collection targets.

Coordinate with internal teams whenever required.

Candidate Requirements

Strong communication and convincing skills.

Comfortable working in a calling/voice process.

Basic computer knowledge.

Positive attitude with a customer-focused approach.

Candidates with any calling experience (Customer Support, Tele calling, Inbound, Outbound, Collections, etc.) are preferred.

Freshers with excellent communication skills are also encouraged to apply.

Why Join Us?

Attractive salary package with incentives.

Career growth opportunities.

Friendly and supportive work environment.

Opportunity to work with a reputed organization through Persol India Pvt. Ltd.

Hiring Preference: Approximately 50% of the openings are reserved for freshers with good communication skills.

Interested Candidates

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