Inside Sales Executive

Company: Shanaya Paper Cups

Industry: Customized Paper Cups & Food Packaging

Location: Gurgaon, Haryana

Job Type: Full-Time

About the RoleShanaya Paper Cups is looking for a confident and result-oriented Inside Sales Executive who can handle approximately 100–200 incoming leads daily.

The candidate will be responsible for contacting customers, understanding their packaging requirements, recommending suitable products, preparing quotations, following up regularly, arranging meetings and converting enquiries into confirmed orders.

• Key ResponsibilitiesHandle 100–200 incoming sales leads through calls, WhatsApp, website enquiries and other digital platforms.
• Contact new leads quickly and professionally.
• Understand customer requirements such as:
• Product type
• Cup size and quantity
• Single-wall or double-wall cup
• Printing and customization requirements
• Logo, artwork and design requirements
• Delivery location and timeline
• Recommend the right product and packaging solution according to the customer’s budget and usage.
• Explain product specifications, pricing, MOQ, printing process and delivery timelines.
• Prepare and share quotations, product images, samples and mock-ups with customers.
• Maintain regular follow-ups until the enquiry is converted into an order.
• Invite serious customers to visit the factory or office for product discussions and sample approvals.
• Visit customers for meetings whenever required.
• Schedule meetings for the sales manager or management team.
• Coordinate with the design, production, accounts and dispatch teams after order confirmation.
• Collect customer artwork, logo, billing details, advance payment and final approval.
• Maintain complete lead records and update the CRM or sales tracker regularly.
• Build long-term relationships with cafés, restaurants, caterers, cloud kitchens, corporate clients, distributors and other businesses.
• Follow up with existing customers for repeat orders and cross-selling opportunities.
• Achieve daily, weekly and monthly sales targets.
• Required SkillsStrong communication and convincing skills.
• Ability to understand customer requirements and offer practical solutions.
• Good follow-up and negotiation skills.
• Comfortable handling a high volume of leads.
• Basic knowledge of WhatsApp Business, Excel, CRM and email.
• Ability to prepare quotations and explain pricing clearly.
• Confident in conducting customer meetings and factory visits.
• Target-oriented, disciplined and responsible.
• Good command of Hindi; basic or good English communication will be preferred.
• Qualification & ExperienceMinimum qualification: Graduate preferred; strong candidates with 12th-pass qualification may also apply.
• Experience in inside sales, telesales, packaging, printing, HORECA, B2B sales or customized products will be preferred.
• Freshers with strong communication and learning ability may also be considered.
• Key Performance IndicatorsNumber of leads contacted daily.
• Response time for new leads.
• Number of quotations shared.
• Number of follow-ups completed.
• Meetings scheduled and attended.
• Lead-to-order conversion ratio.
• Monthly sales value achieved.
• Advance payments collected.
• Repeat orders generated.
• Accuracy of CRM and lead records.

Ideal CandidateThe ideal candidate should not behave like a basic telecaller. They should work as a sales consultant who understands the customer’s requirement, identifies the problem and recommends the correct customized packaging solution.

The candidate must take complete ownership of each lead—from the first call and requirement discussion to quotation, meeting, follow-up, payment and final order confirmation.