Hindi Customer Support Executive

NFNITY CONSULTANTS

JOB DESCRIPTION:

We are looking for an experienced Customer Service Representative to provide excellent customer service and to

promote this idea throughout the organization. The goal is to keep the department running in an efficient and

profitable manner, to increase customer satisfaction, loyalty and retention, and to meet customer expectations.

ROLES AND RESPONSIBILITIES:

• Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to

ensure resolution.

• Identify and assess customers’ needs to achieve satisfaction.

• Build sustainable relationships and trust with customer accounts.

• Manage large inbound calls.

• Provide accurate, valid and complete information by using the right methods/tools.

• Follow communication procedures, guidelines and policies.

• Take an extra mile to engage customers.

• Strong phone contact handling skills and active listening.

• Ability to multitask, prioritize, and manage time effectively.

• Customer orientation and ability to adapt/respond to different types of characters.

• Proven customer support experience is an added advantage.

Position: Customer Support Executive

Gender:Female

Education: Any Degree

Experience:Minimum 6 months to Maximum 4 years in Customer Support

Languages Preferred:Hindi (mandatory), English (fluent), Kannada, Telugu, Malayalam (additional advantage)

Communication Fluent English communication is a must

Shifts Rotational (9 to 6, 9:30 to 6:30, 10 to 7)

Week Offs Weekly one off (6 days / 5 days rotational)

Sunday Working Monthly one Sunday working

Salary – Experienced Up to n25,000 (Take Home)