Jain Trip

Team Leader

Jain Trip
Kacheguda, Hyderabad
₹15,000 - ₹55,000 monthly*

Fixed

₹15,000 - ₹40,000

Average Incentives*

₹15,000

Earning Potential

₹55,000

Work from OfficeWork from Office
Full TimeFull Time
Any experienceAny experience
Basic EnglishBasic English

Job highlights

Walk-in interview

Walk-in interview

Date: 03 Jul 2026 - 16 Jul 2026 | Time: 10.00 am - 04.00 pm...

2 applicants

2 applicants

Benefits include: PF, Internet Allowance, ESI (ESIC)

Benefits include: PF, Internet Allowance, ESI (ESIC)

Job Description

A Customer Service Team Leader manages daily support operations, ensuring teams meet service levels and resolve complex issues.

Supervise, motivate, and mentor a team of 8–12 customer service representatives

 Track KPIs such as Average Handle Time (AHT), First Contact Resolution (FCR), and overall team volume using CRM platforms. Generate actionable reports for senior management.

Onboard and train new hires on company products, policies, and service methodologies

Identify workflow bottlenecks and suggest improvements to streamline support and improve the overall customer journey.


Essential Requirements

  • Experience: 1–4 years of experience in customer support or service, with prior supervisory or team-handling responsibilities.
  • Skills: Exceptional communication, problem-solving, and conflict-resolution abilities. Proficiency in using CRM software and ticketing systems is highly preferred.
  • Education: Bachelor’s degree or equivalent experience in business, management, or a related field


Job role

Work location
Work locationSuite no-3 , Omer Building, Opposite to HP petrol Pump, Besides, Reliance Digitals, Kacheguda , Hyderabad. 500027. Kacheguda, Hyderabad
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - BPO / Voice / Blended
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceAny experience
Education
Education12th Pass
Skills
SkillsMS Excel, Blended process, Domestic BPO, Team leading, Hindi, Voice Process
English level
English levelBasic English
Regional language
Regional languageFluent in speaking Hindi
Age limit
Age limit18 - 36 years
Gender
GenderFemale

Walk-in interview details

Apply for the job and call HR to confirm your interview
Date
Date03 Jul 2026 - 16 Jul 2026 | Note: No walk-in interviews will be conducted on Saturday and Sunday
Time
Time10.00 am - 04.00 pm
Other instructions
Other instructionsResume

About company

Name
NameJain Trip
Address
AddressSuite no-3 , Omer Building, Opposite to HP petrol Pump, Besides, Reliance Digitals, Kacheguda , Hyderabad. 500027. Kacheguda, Hyderabad
Job posted by Jain Trip

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You can expect a minimum salary of 15,000 INR and can go up to 55,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have studied 12th Pass and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Hyderabad to get hired quickly.

The candidate should have Basic English skills and sound communication skills for this job.

Only Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Hyderabad at apna.

No work-related deposit needs to be made during your employment with the company.

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

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