Telemarketing Manager

# Job Description – Telesales Manager

**Company:** Wellness Meditech

**Position:** Telesales Manager

**Department:** Sales

**Location:** As Assigned

**Employment Type:** Full-Time

## About Wellness Meditech

Wellness Meditech is a leading provider of aesthetic and medical equipment, offering advanced technologies such as Diode Lasers, Pico Lasers, HIFU, MNRF, Hydrafacial Systems, Cryolipolysis, and other aesthetic solutions across India.

## Job Summary

The Telesales Manager will lead the telesales team to generate qualified leads, convert prospects into customers, achieve monthly sales targets, and maintain strong customer relationships. The role requires excellent leadership, coaching, reporting, and sales management skills.

## Key Responsibilities

* Recruit, train, and manage the telesales team.

* Set daily, weekly, and monthly calling targets.

* Monitor team performance through KPIs and dashboards.

* Ensure timely follow-up of all enquiries and leads.

* Convert leads into confirmed sales through effective sales strategies.

* Coordinate with field sales, service, and operations teams.

* Prepare daily, weekly, and monthly sales reports.

* Conduct regular coaching sessions to improve conversion rates.

* Resolve customer concerns and escalations professionally.

* Maintain accurate CRM records and ensure data quality.

* Develop telesales scripts and objection-handling techniques.

* Ensure achievement of monthly revenue and collection targets.

## Key Performance Indicators (KPIs)

* Monthly sales target achievement.

* Number of qualified leads generated.

* Lead-to-sale conversion percentage.

* Daily outbound calls completed.

* Follow-up completion rate.

* Customer satisfaction score.

* Team attendance and productivity.

* CRM data accuracy.

* Revenue generated by the telesales team.

## Required Qualifications

* Bachelor's degree in Business, Marketing, or a related field.

* 3–6 years of telesales experience.

* Minimum 2 years of experience managing a telesales team.

* Experience in medical devices, healthcare, aesthetics, or B2B sales is preferred.

## Required Skills

* Strong leadership and team management.

* Excellent communication and negotiation skills.

* Sales planning and forecasting.

* CRM software proficiency.

* Advanced Microsoft Excel and reporting skills.

* Customer relationship management.

* Problem-solving and decision-making.

* Target-oriented mindset.

## Salary

* As per experience and performance.

* Attractive incentives based on team performance.

## Working Hours

* Monday to Saturday

* 9:30 AM to 6:30 PM

## Benefits

* Performance-based incentives.

* Annual appraisal.

* Paid leave as per company policy.

* Professional training and career growth opportunities.

## Reporting To

Director / Head of Sales

## Career Growth