Chat Process Executive

Go Digit General Insurance Limited
Koramangala, Bengaluru/Bangalore
₹18,000 - ₹28,000 monthly*

Fixed

₹18,000 - ₹23,000

Average Incentives*

₹5,000

Earning Potential

₹28,000

Work from OfficeWork from Office
Full TimeFull Time
Any experienceAny experience
Good (Intermediate / Advanced) EnglishGood (Intermediate / Advanced) English

Job highlights

4 applicants

4 applicants

Benefits include: PF, Laptop, Health Insurance

Benefits include: PF, Laptop, Health Insurance

Job Description

Key Responsibilities

  • Customer Handling & Resolution Handle outbound customer queries via chat as well as on calls in a timely and professional manner
  • Provide accurate information on insurance products (motor, health, travel, etc.)
  • Resolve customer concerns effectively while ensuring high CSAT scores
  • Maintain quality benchmarks and adhere to defined SLAs (response time, resolution time)

Sales & Service Support (if applicable)

Identify sales opportunities and assist customers in policy purchase/renewal via chat

  • Support lead conversion through effective communication and product pitching
  • Ensure cross-sell and upsell opportunities are maximized where relevant

Coordination & Process

  • Adherence Collaborate with internal teams for query resolution (underwriting, claims, etc.)
  • Maintain accurate records of customer interactions in CRM/tools
  • Follow standard operating procedures and compliance guidelines
  • Work Experience1–4 years of experience in customer support / chat process / voice or non-voice roles




Job role

Work location
Work locationKoramangala, Bengaluru, Karnataka, India
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - Non Voice / Chat
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceAny experience
Education
Education12th Pass
Skills
SkillsBlended process, Consulting, Non-Voice Process, Voice Process, Non-Voice/Chat Process
English level
English levelGood (Intermediate / Advanced) English
Age limit
Age limit18 - 31 years
Gender
GenderAny gender

About company

Name
NameGo Digit General Insurance Limited
Address
AddressKoramangala, Bengaluru, Karnataka, India
Job posted by Go Digit General Insurance Limited

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You can expect a minimum salary of 18,000 INR and can go up to 28,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have studied 12th Pass and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru to get hired quickly.

The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Bengaluru at apna.

No work-related deposit needs to be made during your employment with the company.

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

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